Goal-oriented manager with distinguished experience in Customer based industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Strict manager with 35 years of restaurant and retail supervisory experience. Skilled in team building and sales growth with ability to streamline daily activities for maximized productivity and sales. Detail-oriented and dedicated to cultivating efficient environments for top service. Goal-oriented Sales Development Representative committed to creating trusting relationships with customers to generate leads and drive sales. Creative and flexible professional with 35 years of experience utilizing consultative sales methods to develop new business. Performance-oriented Sales Leader offering exceptional record of achievement over 35-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
- Coaching and mentoring
- Business development and planning
- Analytical problem solver
- Sales presentations
- Extensive personal network
- New Business Development
- Sales processes
- Solution selling
Daytona Beach, FL, 06/2019 - 04/2021
- Contacted approximately 150 prospective customers per week to uncover sales opportunities, boosting overall sales 30%.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings.
- Accomplished sales goals and boosted revenue through product knowledge and customer relationship management.
Madison, SD, 07/2018 - 06/2019
- Created sources for continuous client referrals within community and with businesses using phone contact and person to person interactions,
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Upsold additional products and services after identifying customer needs and requirements.
- Maintained high standards of customer service by building relationships with clients.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
Hermitage, TN, 01/2013 - 06/2018
- Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Created work schedules according to sales volume and number of employees.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Rotated merchandise and displays to feature new products and promotions.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Managed inventory control, cash control and store opening and closing procedures.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Jacksonville, FL, 02/2007 - 12/2012
- Managed inventory control, cash control and store opening and closing procedures.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Optimized store displays and appearance via strategic merchandising.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Coordinated weekly conferences with store associates to communicate sales and customer service goals.
- Trained new employees on proper protocols and customer service standards.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
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School Attended
- Clay County High
Job Titles Held:
- Sales Development Specialist
- Insurance Agent
- Store Manager
- Store Manager
Degrees
- High School Diploma
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