Sales Counselor Resume Example
Enthusiastic New Home Sales Consultant with over 10 years of sales experience eager to contribute to team success through hard work, attention to detail and excellent customer service skills. Accomplished, self-driven and results-focused professional with a consistent proven track record of sales and superior customer service. Recognized as “2019 Rising Star” by utilizing persuasive communication skills and sales expertise to turn unsure buyers into satisfied owners with excellent customer satisfaction rates. A highly dedicated individual with Industry knowledge and excellent Interpersonal skills adept at building strategic customer and realtor relationships with a diverse set of individuals to propel company growth
- Conducted engaging interviews of prospects for current/future home sales to convey product benefits, build rapport, persuade and assist with final sales.
- Prospect for new clients through networking, realtor events, referrals and effective follow-up to consistently meet monthly sales goals of 4-7 new sales.
- Enthusiastically assist clients with purchase contracts and all necessary design, mortgage and construction appointments to remain actively involved in sales process through closing.
- Developed in-depth knowledge of local competitive marketplace, including product, site, and local community to increase sales.
- Proactively managed client correspondence and recorded all tracking and communications in CRM.
- Developed polished and successful sales presentations to demonstrate model home, home site, highlight product benefits, quality and advantages against competitors with high levels of customer service while building rapport.
- Identified client needs and matched related properties.
- Educated customers on overall process of home buying, prospective community and products, including design, mortgage, construction and closing processes.
- Handled over 1-3 weekly home sales, working with buyers and lenders to facilitate smooth sales transactions and satisfied customers.
- Boosted residential sales through persuasion, negotiation and interpersonal skills.
- Reviewed, executed and maintained confidential documents, contracts and disclosures, while assisting sales office with administrative responsibilities.
- Continuously met and exceeded quota, averaging 4-7 sales monthly.
- Delivered successful sale/model presentations to highlight product benefits, quality and advantages against competitors.
- Demonstrated homes, assisted with selections, resolved customer service questions and assisted buyer with understanding and completion of purchase contract.
- Followed-up on loan applications, maintained sales files, monitored sales and conducted weekly follow-up calls with buyers until home closed and after closing.
- Generated leads and built strong relationships with customers and realtors through prospecting, constant community outreach, marketing campaigns, referrals, effective follow-up and.
- Proactively managed client correspondence and maintained records using CRM and updating information accordingly.
- Contacted clients to provide alternate options to cure their delinquency and/or prevent foreclosure.
- Professionally communicated information in one-on-one and small group situations to clients and other employees of the company, to effectively achieve goals and establish lasting relationships.
- Utilized sales, collections, and customer service skills to attain department goals.
- Received multiple certificates for “Excellence in Customer Service” from 2008 to 2014.
- Implemented up-selling strategies, Educated customers on promotions to enhance sales.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Solved customer challenges by offering relevant products and services.
Accomplishments
• Kb Home Nov 2019+Jan 2020 sales star of the wk
• KB Home 2019 “Rookie of the Year “
• DR Horton Sales - 42 sales in 9 months $5million + individual volume
• Calatlantic Homes Sales Training, Greeting - Closing, 2016
• WG-Asset Recovery Dept. 2014 collected over $750k
• Awarded 2013 Most Compassionate, Highest Customer Service
• WG Telesales 2012 consistent Top 5 Club
• WG 2010-Top 5 Elite Club # 4 in sales -$1million + Highest avg. price
• WG Telesales Elite Club 2009-Top 5 Club-# 3 in sales-$1,220,695
- linkedin.com/in/courtney-bradley-0592192a
- Client Needs Assessment
- Strong Self-Lead Generation/Referral
- Strong Verbal/Written/Organization
- MS Office/CRM/Salesforce
- Interpersonal communication skills
- Product and local market knowledge
- Persuasive communication
- Lead prospecting
Orlando, 89 credit hours towards Business Admin.
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Resume Overview
School Attended
- Merritt Island High School
- Valencia Community College
- Climer School of Real Estate
Job Titles Held:
- Sales Counselor
- Sales Consultant
- Sales Associate/Asset Recovery
Degrees
- High School Diploma
Certified Real Estate Specialist : Real Estate Development
Real Estate Sales Associate
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