To obtain a position that will allow me to utilize my extensive administrative, billing, customer service and banking experience.
Ability to Plan/Follow Through
Provide Sophisticated Levels of Customer Service
Meticulous attention to detail
Professional and mature
Dedicated team player
Strong interpersonal skills
Billing and coding
Inventory payroll and billing skills
Increased office organization by developing more efficient Inventory and payroll system.
Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions.
Operated computers programmed with accounting software to record, store, and analyze information.
Planned all meetings and travel for sales managers Director of Sales and Director of Marketing.
Managed daily schedules and sales leads for all mangers.
Demonstrated proficiencies in telephone, e-mail, fax and office reception within high-volume environment.
Answer multiple phone lines, transferred calls to corresponding managers.
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Sales Coordinator August 2015 to CurrentHyatt Regency LAX － Los Angeles, CA
Answer telephone leads for sales and catering department.
Work Efficiently with Envision and CVENT system to assign leads to Managers.
Facilitate site meetings for managers, by assuring show rooms are available and ready to be seen by client.
Communicate with accounting department assuring accurate payment process is submitted for all groups.
Send proposals to potential clients on behalf of sales mangers.
Input and assure lead information is accurate and complete in Envision system.
Close group upon check out assuring guestroom pick-up is accurate.Plan travel arrangements for 6 executives and staff.
Email countersigned contracts to clients on behalf of sales managers.
Thoroughly and professionally communicate with clients via telephone and email any updates, changes to his/her program or any questions the client has while manager is out of the office.
Draft meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
Design electronic file systems and maintained electronic and paper files.
Create diagrams through Social Tables system for sales and catering mangers.
Create Event orders for Catering Mangers through Envision Manager system.
Process commission for all third party planners such as Helms Briscoe, Conference Direct, and HPN Global.
Process expense reports for sales managers, Director of Sales, and Director of Marketing.
Responsible for department Invoices, purchase orders and all general expenses assuring we are within monthly department budget.
Group Housing & Billing Coordinator June 2013 to August 2015JW Marriott L.A LIVE Ritz Carlton － Los Angeles, CA
Review and thoroughly communicate all needed information with Event Managers and Group Coordinators, regarding groups, to assure a successful event.
Responsible for all billing of future groups, assuring all payments are up to date prior to group arrival.
Serve as point of contact for clients and communicate with them via telephone and email regarding any billing requests pertaining to their group.
Verified and logged in deadlines for responding to daily inquiries.
Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.
Prepare finalized bills for groups and go over this with clients to assure an accurate closure of group.
Attend weekly credit meetings with accounting to assure all billing is up to date and accurate for all groups.
Maintained detailed administrative and billing processes to improve accuracy and efficiency.
Rooms Administrative Assistant February 2010 to June 2013Los Angeles Airport Marriott － Los Angeles, CA
Responsible for inventory and purchasing for front office, hotel call center, bell stand, recreation, and housekeeping department, including all guest supplies, office supplies, linen, cleaning supplies, and uniforms.
Communicate with all vendors, to ensure all departments are current with payment and invoices.
Responsible, for front office, hotel call center, gift shop, recreation, and housekeeping department budget ensuring to be within budget, and ensuring all Invoices are paid within the month, assuring a successful Profit & Loss meeting.
Responsible for payroll of housekeeping department, including, inputting all missing time daily, inputting all extra pay for housekeepers, and Bell stand.
Assuring payroll is accurate and free of errors by end of payroll closure.
Input schedules, for the front office, gift shop, bell stand, and housekeeping department, ensuring accuracy before posting.
Facilitate, meetings with housekeepers and daily stand-up by translating all information.
Assist Housekeeping operator by answering telephone calls for our lost and found department, and all requests needed by, hotel call center, front office, and housekeepers.
Assist the front desk and hotel call center with coverage for their monthly meeting.
Corporate Service Representative January 2006 to September 2008FIRST CENTURY BANK － Century City, CA
Processed outgoing domestic and international wires.
Called customers to confirm account balances, incoming & outgoing wires.
Ensure all information is accurate and correct.
Confirm all outgoing wires from other branches.
Balance all domestic and international outgoing wires processed throughout the day.
Customer Service Representative October 2004 to January 2006COMERICA BANK － Beverly Hills, CA
Assisted customers with banking needs: deposits, withdrawals, closing accounts, official checks.
Assisted guests with purchasing savings bonds and travelers checks.
Provided customers with financial solutions.
Effective in cross selling to current customers.
Solicited accounts to new customers.
Assisted the business management group with daily tasks.
Processed any type of stop payment on checks for customers.
Confirmed and processed domestic and international wires for customers.
Merchant Teller May 2002 to October 2004WELLS FARGO BANK － Hollywood, CA
Assisted customers with banking needs: deposits, withdrawals, savings bonds, tax payments, travelers checks, foreign exchange, official checks and money orders.
Authority to assist customers in safe deposit operations.
Worked in VIP section assisting Wells Fargo's VIP customers.
Experience in working the merchant section to assist Wells Fargo's business customers.
Effective in cross selling Wells Fargo products and services.
Collaborated with mortgage specialists with first and second mortgages.
Aided branch management with teller balancing, branch balancing, and closing procedures.
High School Diploma : General Studies, 2001Hollywood High School － Hollywood , CA, USA
Associate of Arts : General Studies, 2005Some College Santa Monica College － Santa Monica, CA, USA
Proficient in Spanish
Ten Key, accounting, accruals, Balance, banking, billing, bonds, budget, business management, closing, contracts, credit, client, clients, Customer Service, email, financial, foreign exchange, front office, Inventory, meetings, Microsoft Excel, money, office, Microsoft Outlook, Windows XP, Microsoft Word, payroll, PeopleSoft, purchasing, selling, Proficient in Spanish, tax, telephone, phone, translating, type, Type 35 WPM, Vista