Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Skills
Network development
Account servicing
Lead prospecting
Customer Relations
Systems and software programs
Strategic planning
Problem solving strength
Staff Training
Work History
10/2021 to Current
Sales Consultant RepresentativeLineage Logistics – Fontana, CA,
Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
Developed and delivered engaging sales presentations to convey product benefits.
Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Cold-called leads and closed large number of new sales over several months.
Attended advanced training sessions and conferences to increase product knowledge and productivity.
Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
Trained and mentored new sales representatives.
Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.
05/2010 to 07/2021
Owner/OperatorInstalled Building Products – Dorset, VA,
Developed and executed business plan for startup; created pricing schedules, initiated client service strategies, and devised marketing plan including brand management strategies
Realized profits and growth objectives through well-prepared sales proposals and presentations for prospective Real Estate agents on market issues, market training and trends impacting real estate
Perform scheduled mentoring and coaching sessions and training classes with employees, as well as regular meetings on policy, process, procedures to keep all inspectors in compliance
Establish trust and develop good working relationship with valued residents
Meeting home owners and contractors to discuss building science of homes
Responsible for performing spot check quality control checks on in-progress projects
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Consulted with customers to assess needs and propose optimal solutions.
Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
Trained and motivated employees to perform daily business functions.
Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness.
Managed day-to-day business operations.
Increased sales by 30% year over year
02/2007 to 04/2010
Certified Residential Real Estate AppraiserHome Appraisal Group – City, STATE,
Stayed updated on market trends for local area and similar property types.
Gathered information on nearby properties to compare and help make value determinations on properties.
Maintained current understanding of lender requirements and documentation guidelines.
Researched land, property and market values to complete estimations.
Inspected new and existing properties and noted distinctive characteristics.
Took photographs of interior and exterior of buildings to properly document features and conditions.
Performed appraisals in line with federal requirements and USPAP guidelines.
Managed 50 customer calls per day
Increased sales by 20%
06/1996 to 01/2007
Construction ManagerSkilled Craftsman – City, STATE,
Kept sites compliant with OSHA, federal, state and local regulations to prevent unnecessary delays.
Monitored subcontractor operations and applied effective time, resource and money management strategies to delivery under-budget project completion.
Oversaw employee attendance record, handled payroll and ordered new materials for sites.
Promoted adherence to safety policies and procedures, ensuring proper handling and operation of materials and equipment.
Improved process efficiency and workflow by implementing productivity initiatives and proactively identifying and resolving problems.
Reduced costs by driving competitive subcontractor bids and effective contract execution.
Guided and directed third-party inspectors through project construction, commissioning and closeout.
Collaborated with contractors, architects, engineers and public agencies to complete projects within timeline limitations and budget constraints.
Managed homebuilding construction through all phases to coordinate delivery of quality homes meeting both company and customer expectations.
Evaluated subcontractor bids and identified most qualified and economical candidates, establishing advantageous contracts and cutting costs.
Conducted routine quality audits to verify progression against specifications and initiated corrective actions to remedy concerns.
Communicated daily with vendors to keep project fully operational.
Education
Expected in 1996
: Freedom High School - Albuquerque, NM, GPA:
Expected in 2007
Appraisal License: Department of Real Estate - Albuquerque, New Mexico, GPA:
Expected in 2010
Home Inspectors Certificate: National Association of Home Inspectors - Albuquerque, NM , GPA:
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