Motivated, service-oriented Bartender with over 10 years high-volume restaurant experience. Extensive wine, beer and cocktail knowledge. Creative with developing new mixology recipes.
Industrious Bartender with broad experience in variety of bars. Remains calm and poised in fast-paced environments. Prepared to handle high-volume service situations.
Goal-oriented Bar Manager driven to maximize revenue and productivity. Clear communicator with adaptable and innovative approach.
Manager with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Skills
Outstanding customer service
Proficient in mixology
Extensive spirits knowledge
Extensive beer knowledge
Extensive wine knowledge
Outgoing personality
Organizational ability
Cocktail list development
Employee training
Safe serving knowledge
Customer Upselling
Multiple POS System Experience
Experience
12/2021 to Current
Sales Consultant RepresentativeCamping World – Jordan, MN,
Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Contacted new and existing customers to outline benefits of products.
Monitored customer order process and addressed customer issues.
Fostered relationships with customers to expand customer base and retain business.
Improved overall customer purchasing experiences to promote steady revenue.
Answered product questions with up-to-date knowledge of sales and promotions.
Leveraged CRM system to manage sales activities and track sales performance.
Demonstrated product features to align with customer needs.
02/2018 to 12/2022
Lead Bartender/Bar ManagerLineage Logistics – Rialto, CA,
Supported servers by preparing specialty drinks for patrons in all areas of establishment.
Planned and updated menus to capitalize on changing trends in customer preferences.
Collected food, wine and appetizer orders from patrons and promoted upsell items.
Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Maintained tight financial controls with highly accurate daily registers.
Talked easily with patrons to build rapport and earn repeat business.
Interviewed, hired and trained staff to improve customer retention and bolster sales.
Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
Recommended food and drinks to patrons based on preference, pairings and special promotions.
Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
03/2014 to 04/2018
Bar Manager/Lead BartenderAaa Of Southern California – Mobile, AL,
Supported servers by preparing specialty drinks for patrons in all areas of establishment.
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Planned and updated menus to capitalize on changing trends in customer preferences.
Maintained tight financial controls with highly accurate daily registers.
Enhanced profits by improving oversight of inventory use and strategically increasing costs of select menu items.
Set effective employee schedules, maintaining coverage at peak times and minimizing labor costs.
01/2016 to 01/2018
Sales ManagerAffinity Living Group – Zebulon, NC,
Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close.
Partnered with marketing team to align sales strategy with brand messaging across all communication channels.
Formalized sales process to enhance operations and promote acquisition of new customers.
Researched and capitalized on emerging opportunities to build business and expand customer base.
Maintained professional network of potential clients and business opportunities.
Boosted team morale and overall sales volume by creating employee incentive sales contests.
Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
07/2008 to 01/2018
Owner/OperatorPatriot Property Maintenance – City, STATE,
Created business plan, established processes and directed operations to offer quality property maintenance service to customers.
Calculated net income and adjusted strategies to increase income and bottom-line profits.
Authored presentations with sleek graphics and attention-grabbing sales copy to entice prospective clients.
Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
Generated high-quality leads by building strong professional network and advertising through social media outlets as well as other forms of media (newspapers etc)
Promoted business on social media platforms to maximize brand identity and generate revenue.
Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
Developed business and marketing plans and prepared monthly financial reports.
10/2010 to 10/2014
Life Insurance AgentAmerican Income Life Insurance Company – City, STATE,
Communicated with clients to understand needs and identify best policies for each case.
Sold life insurance policies via telephone and assisted other agents with underwriting.
Offered policy guidance and management to promote asset protection.
Exceeded company sales goals for new policies.
Developed prospects from current commercial customers, referral leads or sales or trade meetings.
07/2008 to 08/2011
ServerDakotas Prime Steak & Chophouse – City, STATE,
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Managed closing duties, including restocking items and reconciling cash drawer.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Education and Training
Expected in 05/2012 to to
Bachelor of Arts: Political Science University of Connecticut - Storrs, CT GPA:
Expected in 06/2007 to to
High School Diploma: Rocky Hill High School - Rocky Hill, CT GPA:
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