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Sales Consultant Manager resume example with 19+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Customer Service/Support Specialist, Knowledgeable and dedicated with extensive experience. Positive demeanor Motivated to maintain customer satisfaction and contribute to the company success. Seasoned Customer Associate with 10 years of experience dedicated to providing highest quality service and making customers feel welcome.

Skills
  • Knowledgeable in Ten Key, Microsoft Word and Microsoft Excel
  • Upbeat and Positive Personality
  • Responding to Difficult Customers
  • Efficient and Detail-Oriented
  • Courteous with Strong Service Mindset
  • Multitasking and Prioritization
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Cultural Awareness and Sensitivity
  • Proactive Self-Starter
  • Inventory Management
  • Team-Oriented and Cooperative
  • Time Management
  • Trilingual : Laotian, Thai, English
Education
Boston Reed Collage Hayward, CA, Expected in Pharmacy Technician Certificate : Pharmacology - GPA :

Training includes proper medication dispensing and distribution under the supervision of a Pharmacist, mastery of mathematical drug calculations, ability to perform computer entries of medication and prescription, and ability to provide culturally sensitive service to a diverse population.

  • Awarded a passing grade to obtain my Pharmacy Technician License
  • Completed 400 hours of externship at various locations such as Rite Aid in San Francisco, Rite Aid in Union city, Longs/CVS in San Francisco
Boston Reed College Hayward, CA, Expected in Pharmacy Technician Program : Pharmacaueticals - GPA :
  • Graduated with receiving my Pharmacy Technician Certificate
  • 400 Hours of externship in various locations such as Rite aid in union city, Longs/CVS in San Francisco
Certifications

CPR and First aid Certified, Exp date: 2025

Work History
Clarity Partners - Sales Consultant Manager
Batavia, IL, 06/2011 - 07/2021
  • Handling multiple appointments for purchasing of vehicles - Answering questions in regards to financing and functions of features in the vehicles - Coordinating time schedules for test drives for multiple customers - Keep track of previous customers in company CRM systems for yearly follow ups - Logged in customers information in company CRM database - Top producer of sales team 5 years straight - Oversaw customers Loan approvals - Assisted customers in filling out credit applications for loans - Always maintaining customers satisfaction.
Aya - Customer Service Associate
West Fargo, ND, 10/2006 - 09/2009
  • Handle customer accounts, research and resolve issues regarding accounting and billing, answer customer questions and tend to customer complaints, prioritize calls and follow up on customer requests.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped average of 45 customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
Fidelity Bank Of North Carolina - Pharmacy Technician
Winston Salem, NC, 03/2006 - 06/2006
  • Processed patient prescriptions, stocked and performed inventory on medications, counted and dispensed medications, compounded medications, prepared pharmaceutical insurance claims, managed a cash register, and directed patients to items or a pharmacist for medication consultation. Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Pg&E Corporation - Customer Service Representative
Oakland, CA, 07/2003 - 08/2004
  • Qualified customer’s problems and concerns; prioritized and coordinated maintenance schedule; provided shuttle rides and valet parking services for customer’s satisfaction; assisted mechanics with setting up work area and equipment; followed up with customer request.
Southern Glazer's Wine And Spirits, Llc - Administrative Clerk
Odessa, TX, 08/2001 - 05/2002
  • Performed data entry, invoicing and inventory; assisted customers with needs and/or concerns; handled sale records, including vendor billings; arranged, organized and maintained vendor records and files; updated, managed and organized routine daily and monthly reports.
Thai Orchid Cuisine - Server
City, STATE, 01/1996 - 02/2000
  • Created appealing food arrangements for party trays and specialized orders.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business.
  • Prepared beverages and filled food orders for customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Additional Information

Sarcasm is my middle name, love to laugh and love to make others laugh.

Positivity, laughter and good energy is what I believe in transferring to customers is the most effective way to gain retention.

create a fun working environment with smiles and laughter while getting all assigned work done.

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Resume Overview

School Attended

  • Boston Reed Collage
  • Boston Reed College

Job Titles Held:

  • Sales Consultant Manager
  • Customer Service Associate
  • Pharmacy Technician
  • Customer Service Representative
  • Administrative Clerk
  • Server

Degrees

  • Pharmacy Technician Certificate
  • Pharmacy Technician Program

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