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sales consultant finance manager resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Resourceful and adaptable Sales Consultant with over 17 years of experience developing and leading teams to increase revenue and growth within competitive automotive sales market. Results-oriented team builder with diverse industry expertise. Dynamic leader when guiding staff in sales and delivery of client-focused automotive solutions. Successful Back-up and now current Temporary Full-time Finance Manager with 1 year of experience in automotive finance industry. Motivated to provide services and products according to customers' financial requirements while driving revenue. Expert at increasing profits by applying knowledge of banking and financial programs.

Skills
  • Great work ethic, morals and integrity
  • Self promotion through social media and public reputation
  • Service-driven sales
  • Rapport and relationship building
  • Brand-building strategies
  • Sales process
  • Deal structuring
  • Verbal and written communication
  • Customer financing
  • Service Contract, after-market and Insurance products
  • Electronic contracting
  • Client relationship management
  • Documentation compliance
Education and Training
Adams State College Alamosa, CO, Expected in : - GPA :
Mount Marty College Yankton, SD, Expected in : - GPA :
La Junta High School La Junta, CO, Expected in 05/1990 High School Diploma : - GPA :
Experience
Openworks - Sales Consultant/Finance Manager
Nashville, TN, 03/2003 - Current
  • Formed impactful relationships with current customers while prospecting for new customers.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Greeted customers at arrival to build positive relationships and discuss vehicles.
  • Maintained high referrals and consistent repeat business due to first-rate customer service standards.
  • Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
  • Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
  • Managed sales negotiations and financing options.
  • Networked with remote dealers to source vehicles for customers.
  • Gave detailed information regarding operation of standard and optional vehicle features.
  • Worked with customers and sales management to reach price agreements and explain all warranty, sales and option package procedures.
  • Responded to inquiries from potential customers via email and telephone.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Met with applicants to obtain information for loan applications and answer questions about processes.
  • Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
  • Approved and qualified applications for financing, closed sales contracts and cross-sold service contracts, insurance, after-market products.
Colorado Springs Utilities - Customer Service Representative
Colorado Springs, CO, 07/2002 - 02/2003
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Documented conversations with customers to track requests, problems and solutions.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
Northern Tool + Equipment - Call Center Supervisor
Denton, TX, 03/2001 - 07/2002
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
Taco Bell Inc - Senior Assistant Manager
City, STATE, 06/1991 - 07/2001
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Coached and developed store associates through formal and informal interactions.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Conducted analysis to address productivity and employee needs, resulting in improved employee morale.
  • Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
  • Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Additional Information
  • AWARDS , Received numerous annual awards from Ford Motor Company for excelling in Ford sales, training and customer service scores within our zone (E2 Employee Excellence Award Recognition Program). Received numerous annual awards from Chrysler, Chrysler/Daimler, Chrysler/Fiat for customer service scores and training. My business as an automotive sales consultant of Moberly Motor Company was blessed by my church, Family Life Fellowship.

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Resume Overview

School Attended

  • Adams State College
  • Mount Marty College
  • La Junta High School

Job Titles Held:

  • Sales Consultant/Finance Manager
  • Customer Service Representative
  • Call Center Supervisor
  • Senior Assistant Manager

Degrees

  • Some College (No Degree)
  • Some College (No Degree)
  • High School Diploma

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