sales consultant resume example with 10+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Hardworking and enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong relationship-building and problem-solving abilities. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Skills
Referral Generation
Product and Service Knowledge
Persuasive Negotiations
Registration Paperwork
Lead Follow-Up
Client Needs Assessment
Excellent Written and Verbal Communication
Exceeding Customer Expectations
Flexible Hours
Meeting Sales Goals
Building Customer Relationships and Loyalty
Upselling Strategies
Work History
Sales Consultant, 08/2021 to Current Bowser Automotive, Inc. – Pleasant Hills, PA,
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Responded to telephone and in-person requests for information.
Followed up with existing customers to provide additional support and address concerns.
Provided sales and customer service assistance to walk-in traffic
Maximized customer retention by resolving issues quickly.
Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
Negotiated purchase prices and explained sales, warranty and optional products.
Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
Outlined sales, warranty and service procedures.
Completed registration paperwork and sales documentation.
Prepared purchased vehicles and completed final delivery checks.
Located desired vehicles at other dealerships.
Receptionist, Sales Consultant , 04/2021 to 08/2021 Bowser Automotive, Inc. – Beaver Falls, PA,
Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives.
Cold called and conducted face-to-face sales calls.
Followed up with existing customers to provide additional support and address concerns.
Retained consistent client base by conducting market research to develop brand strategy.
Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
Answered telephone and email inquiries from potential customers.
Greeted customers on lot and in showroom to answer questions about brand and available inventory.
Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
Sales Consultant, 09/2019 to 04/2021 Jeff Schmitt Auto Group Inc – City, STATE,
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Responded to telephone and in-person requests for information.
Followed up with existing customers to provide additional support and address concerns.
Provided sales and customer service assistance to walk-in traffic
Maximized customer retention by resolving issues quickly.
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
Maintained organized, presentable merchandise to drive continuous sales.
Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
Stayed knowledgeable on latest Mazda innovations and technological advancements through continuous training.
Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate.
Shift Manager/Key Holder, Sever/ Bar Tender, 03/2012 to 09/2019 Frickers – City, STATE,
Managed cash and bar revenue during special promotions or sporting events.
Kept bar presentable and well-stocked to meet customer needs.
Recruited and trained new bartenders and barbacks and scouted and auditioned performers for various special events.
Developed drink menu with creative cocktails, contemporary wines and craft beers.
Reduced inventory losses by managing beverage inventory with Aloha system.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Managed accurate register and produced daily sales reports backing up inventory usage numbers.
Improved and applied social media marketing strategies to increase patronage.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Generated higher ticket averages by training employees on suggestive up-selling techniques.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Orchestrated numerous private parties, business meetings and formal engagements.
Consulted with managers to organize special events and promotions.
Set up glassware, liquor and other necessary supplies for special events.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
Operated efficiently in high-volume setting to prepare and serve for big sports events.
Education
High School Diploma: , Expected in to Miami Valley Career Technology Center - Clayton, OH GPA:
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