Customer-oriented Individual with 10 years of experience in building relationships and growing profit channels by establishing trust. Persuasive professional with expertise in expanding network connections. Adept at introducing products and implementing pricing strategies.
Skills
Industry trends
Customer liaison
Prospecting skills
Account reconciliation
Sales strategies
Consultative sales
Sales closing
Inside and outside sales
Post-sales support
Customer needs assessment
Experience
09/2019 to 05/2021
Sales ConsultantBreakthru Beverage Group – Gainesville, FL,
Educated customers about sales processes, warranty requirements and service standards.
Showcased vehicle features and took customers on test drives in local area.
Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
Checked purchased vehicles at delivery time for damage and completed remaining preparations.
Greeted customers at arrival to build positive relationships and discuss vehicles.
Maintained high referrals and consistent repeat business due to first-rate customer service standards.
Adhered to standards of quality and service and industry regulations.
Responded to inquiries from potential customers via email and telephone.
Stayed up to date on store promotions, payment policies and security practices.
Educated customers on product and service offerings.
Escorted customers to products and pointed out complementary items to boost store sales.
Recommended optimal merchandise based on customer needs and desires.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Recommended merchandise to customers based on needs and preferences.
Consistently exceeded quotas by pursuing and closing sales.
02/2015 to 05/2019
Senior SupervisorRaytheon Technologies Corp – Los Angeles, CA,
Discovered issues that resulted in workplace conflicts and sought immediate resolution to promote productive employee relationships.
Instilled mastery of products and services as well as company culture to employees, implementing learning and team building exercises into staff meetings.
Implemented sales targets, working with sales staff to communicate latest targets and approaches to promoting product awareness and boosting sales in areas of emphasis.
Filled role of technical lead in performance of services outside regular scope of operations, including special customer service requests or store promotions.
Led new hires through company onboarding procedures, training and instructing on demands of various positions and instilling company values.
Attended monthly managerial meetings and monthly employee meetings, receiving updates on products and services and providing feedback to employees.
Collaborated with store managers and company executives to identify opportunities for increasing sales of products and services and introduce new offerings.
Managed key resources, ensuring that each was used effectively and efficiently to avoid waste.
Supported staff in execution of duties posing special challenges to individual skillsets or logistical limitations of typical operations.
Increased overall department competency by providing adequate training and constructive feedback to newly hired personnel.
Directed activities of employees in sales and other departments, overseeing inventory-taking, reconciling of cash receipts and other department-specific duties.
Formulated work schedules, communicating with individual employees to verify availability and coordinating across departments to staff each shift fully.
Interacted directly with high-profile clients or customers requesting assistance to resolve conflicts, build trust and win loyalty to promote repeat business.
Analyzed various processes to identify underperformance and implemented new methods that proved more effective.
Complied with company policies, objectives and communication goals.
Established and enforced clear goals to keep employees working collaboratively.
Conducted employee evaluations and reviews.
Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Coached and mentored 15 staff members through constructive feedback to develop long-term career goals.
Identified and corrected performance and personnel issues to reduce impact to business operations.
Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Developed position rotation to support continuous improvement and operator development.
02/2014 to 02/2015
Junior Sales SupervisorNucor Corporation – Hinsdale, IL,
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Performed comprehensive merchandise overviews and checkpoints to verify quality, advertised functionality and pricing.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Enhanced sales by implementing merchandising and promotional improvements.
Collaborated with management and executives and made strategy recommendations based on insights into sales operations.
Supported business performance targets to drive improvements in sales and customer satisfaction levels.
Promoted culture of customer focus, product knowledge, and production solutions to build loyal customer base.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
Checked sales floor to verify availability of properly merchandised inventory for sale.
Worked with senior leadership in overhauling Salesforce usage team-wide.
Processed all cash, credit and check transactions with POS system and cash register.
Identified opportunities to enhance sales and team performance while controlling shrink and retaining customers.
Managed consistent and efficient floor recoveries to maintain clean and organized sales floor.
Completed performance reviews and assisted team with feedback resulting in improved performance.
Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Managed sales team of 7, setting performance goals and strategies for attaining objectives.
02/2011 to 02/2014
Sales ClerkCafe' Britt – City, STATE,
Maintained and organized store displays to enhance product visibility and expedite product location activities.
Greeted customers upon entrance and handled all cash and credit transactions.
Assessed floor displays to restock merchandise.
Updated signage to reflect current pricing and promote target merchandise.
Assisted customers with product, promotion and policy information.
Delivered high-quality customer service through deep commitment to knowledge and performance.
Answered questions and inquiries per shift regarding products, prices and availability.
Scanned merchandise barcodes and bagged items using appropriate strategies for each type.
Secured products during transport to prevent damage.
Checked out customers by processing payments and bagging items.
Disposed of expired and overripe items to eliminate health risks.
Put new merchandise on shelves and racks in attractive arrangements.
Responded to customer questions about products and services.
Notified supervisor of spills for quick clean-up and remediation.
Operated cash registers, scanners and computers to itemize and total customer purchases.
Education and Training
Expected in 06/2010
High School Diploma: Clare Hall Secondary School - Antigua, GPA:
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