Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Highly-motivated individual with history of taking on leadership roles in competitive environments. Talented at quickly deescalating situations and maintaining superior levels of levelheadedness. Excellent reputation for resolving problems and improving customer satisfaction. Excellent communication, organization and interpersonal skills.

Ambitious, career-focused job seeker, anxious to obtain a position to help launch career while achieving company goals.

  • Interpersonal communication skills
  • Safety and security
  • Conflict resolution skills
  • File and records management
  • Bilingual: Spanish & English
  • Computer Skills: Word, Excel & PowerPoint
  • Multitasker
  • Organized
  • Strong work ethic
  • Customer relations
  • Able to persuade others effectively
  • Professional demeanor
  • Product and service knowledge
Work History
11/2021 to Current
Admissions Representative Dorsey Schools Wayne, MI,
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Registered and verified patient records before triage with most up-to-date information.
  • Verified insurance information, collected payment or co-payment for services and created record of visit for future billing.
  • Collected information, forms and signatures from patients or family members to create efficient admissions experience.
  • Greeted patients warmly to increase comfort and create rapport.

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  • Oversaw inpatient and outpatient functions.
06/2021 to 09/2021
Quality Control Technician A & E Television Networks Brooklyn, NY,
  • Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process.
  • Evaluated samples against standards by completing measurements, visual inspections and other established tests.
  • Performed thorough inspections of incoming materials and outgoing products.
  • Developed and audited practices, programs and reporting system metrics for optimal efficiency.
  • Performed routine maintenance and calibration on testing equipment.
  • Completed precise measurements using special tools.
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Communicated with production team members about quality issues.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Checked color, shape, texture and grade of products and materials against established templates, charts and samples.
11/2020 to 04/2021
Sales Consultant Toll Brothers Inc. Corona, CA,
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Provided sales and customer service assistance to walk-in traffic
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
  • Responded to telephone and in-person requests for information.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Maximized customer retention by resolving issues quickly.
  • Maintained records related to sales, returns and inventory availability.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Processed product returns and assisted customers with other selections.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Educated customers on promotions to enhance sales.

Hours worked per week: 40

Salary: $1800 Bi-weekly

04/2017 to 11/2020
Detention Officer City Of Lewisville Lewisville, TX,
  • Working as a Detention Officer requires you to provide corrections services involving the health, safety and security of inmates and the public in a county corrections facility or program
  • Working as a dorm officer you require to monitor prisoners' activities, keep a safe environment between inmates and maintain necessary records for each inmate individually
  • Enforce rules and keep order within the jail
  • Supervise activities of inmates
  • Inspect facilities to ensure that they meet security and safety standards
  • When fights or medical emergencies occur it is our duty to provide security, order and safety
  • Searched building and grounds, living quarters and work areas for contraband
  • Made rounds at specified intervals and conducted head counts and roll calls
  • Escorted inmates to and from cells, court, hospitals and medical appointments
  • Tracked inmates through head counts, visitor logs and scheduled activities
  • As a processing- booking officer your job requires to process legal paperwork, perform all functions related to the booking and transportation of arrestees and the processing of criminal registrants
  • This will include, but not be limited to, taking fingerprints, completing forms and citations, photographing arrestees, computer data entry, searching prisoners, feeding prisoners, communicating with prisoners, and inventorying prisoner property
  • Created and maintained arrest files on all inmates processed through jail

Hours worked per week: 40

Salary: $35,000/yearly

08/2016 to 04/2017
Sales Associate Children's Place Mobile, AL,
  • The job includes ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
  • Maintaining personal and productivity goals to motivate your team mates and yourself
  • Connects with every customer by asking open-ended questions to assess needs
  • Ability to learn and share expertise of products and trends to fit customer's needs
  • Maintains an awareness of all product knowledge, and current or upcoming product and trends
  • Contributes to a positive and inclusive work environment
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
  • Trained and developed new sales team associates in products, selling techniques and company procedures
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Prepared merchandise for sales floor by pricing or tagging

Hours worked per week: 30-35

Salary: $17,000/yearly

06/2016 to 08/2016
Team Member-Cashier Maverik Herriman, UT,
  • The job involves food preparation, customer service, and the day to day tasks involved in the operation
  • Above all, your main responsibility is to interact with customers which include, taking and receiving orders, processing payments, and responding appropriately to whatever the customer needs
  • Team Members have to prepare the products based on the company's service philosophy
  • Kept work areas clean, organized and safe to promote efficiency and team safety
  • Contributed to team success by completing jobs quickly and accurately
  • Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
  • Checked completed orders for accuracy and bagged meals for easy carrying
  • Consistently provided friendly service to promote better customer engagement
  • Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times
  • Communicated openly with management team during each shift to promote smooth workflows
  • Placed orders by listening to customers, documenting selected menu items, substitutions and add-ons
  • Performed all position responsibilities accurately and in timely manner
  • Processed payments and counted change to complete transactions
  • Strictly followed all cash, security, inventory and labor policies and procedures

Hours worked per week: 30

Salary: $12,000/yearly

Expected in 2016
High School Diploma:
Hidalgo Early College High School - Hidalgo, TX

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School Attended

  • Hidalgo Early College High School

Job Titles Held:

  • Admissions Representative
  • Quality Control Technician
  • Sales Consultant
  • Detention Officer
  • Sales Associate
  • Team Member-Cashier


  • High School Diploma

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