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Sales Consultant Resume Example

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SALES CONSULTANT
Summary

Talented Sales Consultant with strong background in upselling merchandise. Passionate about, customer relationship management and merchandising. Successful at consistently delivering highest quality service. Fast worker focused on going extra mile to sell more and keep customers happy. Maintaining consistent excellence in service. Persuasive, self-motivated leadership professional with expertise in expanding network connections. Skilled at introducing products, educating clients, and implementing pricing strategies. Specializes in developing new territories and discerning customer needs to deliver solutions.

Skills
  • Industry trends
  • Sales strategies
  • Sales proposal creation
  • Consultative sales
  • Customer relationship management
  • Relationship selling
  • Product and service knowledge
  • On-site product demonstrations
  • Sales closing
  • Promotional planning
  • Types of washes knowledge
  • Negotiations
  • Product merchandising and distribution
Experience
Sales Consultant - Club Carwash (Topeka, KS)October 2020 - Current
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Determined prospects' needs and crafted appropriate responses along with information on suitable products and services.
  • Achieved or surpassed sales of 14% quotas by as much as 17%.
  • Greeted incoming customers and provided expert sales and service to drive revenue.
  • Responded to customer requests and questions regarding opening, closing and transferring account information to eliminate fraud.
  • Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
  • Priced out products upon request of customers.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Improved profitability, developing pipeline of multiple distribution channels and sales strategies.
  • Listened to customers to understand needs and refer to optimal services.
  • Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
  • Responded to walk-in requests for financial assistance and devised personalized solutions.
  • Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
  • Introduced customers to new offerings and updated accounts.
  • Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
  • Prepared and processed contracts and order forms for new and existing customers.
  • Provided advice to customers regarding suitable product selection.
  • Handled credit and debit card payment processing to complete purchasing experience.
  • Offered product and service consultations and employed upselling techniques.
  • Recommended new and innovative products and services to customers based on individual interests and needs.
Hostess/Server - Jose Pepper's (Topeka, KS)January 2020 - July 2020
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Provided exceptional service to 15 or more customers per day at Jose Pepper's establishment.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Sent orders to kitchen staff by terminals.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Prepared and served cold, hot and alcoholic beverages to guests.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Greeted newly seated guests quickly and efficiently.
  • Calculated charges, issued table checks and collected payments from customers.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Reviewed identification for patrons before serving alcoholic drinks.
  • Processed customers' payments and provided receipts.
Host - Texas Roadhouse (Topeka, KS)September 2019 - December 2019
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Offered preferred tables and other special accommodations to VIP customers.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Set up and decorated menu marketing boards with current meal and drink specials.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Answered telephone to provide dining information and take party reservations.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Notified server after seating parties in section to facilitate prompt service.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Helped to plan and execute parties for more than 15 guests, including coordinating menus and preparing tables.
  • Checked dining and serving areas every 10 minutes to verify proper cleanliness and readiness for guests.
  • Tracked seated guests and available seating using time cards.
Education and Training
High School DiplomaDecember 2019Topeka West High School, Topeka, KS
Some College (No Degree)Topeka Center For Advanced Learning And Careers, Topeka, KS
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Resume Overview

Companies Worked For:

  • Club Carwash
  • Jose Pepper's
  • Texas Roadhouse

School Attended

  • Topeka West High School
  • Topeka Center For Advanced Learning And Careers

Job Titles Held:

  • Sales Consultant
  • Hostess/Server
  • Host

Degrees

  • High School Diploma
    Some College (No Degree)

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