➢ Bachelor's Degree in Information Systems Security with a 3.55 GPA ➢ Over 5 years of customer service experience with emphasis on hardware / software troubleshooting. ➢ Excellent assistance to Client and other IT team with technical issues while developing methods and procedures to mitigate and prevent future issues. ➢ Provided Help Desk support and problem resolution for computer applications. ➢ Effective verbal and written communication with both external and internal customers ➢ Approach problems logically and with good judgment to ensure customer satisfaction ➢ Honorably Discharged United States Army Veteran ◆ LAN/WAN/WLAN ◆ Tier 1/2 Support ◆ Network Security ◆ Data Migration ◆ Customer Service ◆ Cultural Diversity ◆ Troubleshooting ◆ Communication Skills ◆ Team Building ◆ Technical Skills ◆ Time Management ◆ Provisioning ◆ PC/Mac/MS Office ◆ Upgrades/Installations
Training, Engineer, Heavy Equipment, Heavy Equipment Operator, Maintenance, Schematics, Help Desk, Help Desk Support, Organizational Skills, Shipping, Shipping And Receiving, Time Management, Windows 7, Sales, Customer Service, Data Migration, LAN, LAN/WAN, Mac, Ms Office, Network Security, Problem Resolution, Receptionist, Retail Sales, Satisfaction, Software Troubleshooting, Team Building, Customer Account, Increase, Pricing, Sales Consultant, Territory, And Sales, Data Services, Ethernet, In Sales, MPLS, Provisioning, Sales, Sales Testing, Security, Customer Support, Documentation, Solutions, Systems Security.
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