Sales Consultant Resume Example

Sales 

• Greeting customers as they walked in.
• Assisting customers in finding a vehicle that fit their needs and lifestyle.
• Explaining credit application process to customers.
• Explaining credit decisions to customers.
• Explaining appraisal process and appraisal offer to customers.
• Taking customers contact information and keeping them informed as vehicles came in that they were or might be interested in.
• Located vehicles that customer wanted and explained transfer process, this was also done over the phone for those who had limited time.
• Collecting payment for transfer.
• Collecting needed stipulations to get customer properly financed for the vehicle i.e. drivers license, alternate forms of identification, pay stubs, w-2, check for down payment, etc.
• Verifying accounts had money deposited for down payment.
• Explaining vehicle history and inspections through CarMax process.
• Explaining details listed on AutoCheck and CarFax.
• Rotated through the Internet office.
• Calling people who requested information or help.
• Ran credit applications over the phone and explain decisions over the phone as well.
• Set up appointments.
• Trained new employees and assure they were successful.
• Sales manager training.
• Filled in as Sales Managers weekly.
• Went to the Sales Manager meetings.

Service 

• Answering incoming phone calls and directing them to the correct person.
• Scheduling appointments for customers vehicle(s).
• Answering questions or concerns customers had about their vehicle.
• Scanning invoices daily.
• Setting up new vendors and collecting W-9 as well as other proper documentation required to set up an account.
• Checking in customers for their service appointments.
• Verifying customers contact information and updating if needed.
• Completing next day list of parts needed for oil changes and services.
• Calling parts ready customers and setting up appointments to install parts.
• Setting up services at dealerships out of town for customers who could not come back to CarMax.
• Assisting co-workers as needed.
• Going over pricing and charges with customers.
• Submitting claims to warranty and extended service plans.
• Calling customers and communicating diagnosis and repairs needed. Explaining pricing or submission to warranty and what next steps were.
• Setting up rentals.
• Checking customer out.
• Taking payments.
• Completing lists of tasks given by management as needed.
• Opening and closing cash drawers daily.

• Checking in clients for their appointments Notifying pretrial or probation officers that their appointment had arrived.
• Assisting pretrial and probation officers as needed.
• Scanning in documents daily.
• Filing weekly.
• Opening and delivering incoming mail daily.
• Stamping and sending out mail daily.
• Answering incoming calls and directing them to the correct person.
• Collecting incoming faxes and distributing them throughout the day.

• Assisting lead teacher with children and activities.
• Relieving teachers for breaks.
• Changing children's diapers.
• Feeding children for lunch and snack.
• Sanitizing classrooms throughout the day.
• Communicate to parents with children's daily activities, meals, diaper change times(if required) and behavior.
• Singing with children.

• Assisting customers with questions or concerns.
• Ringing up transactions.
• Keeping department clean (making sure cloths were folded/hung neatly).
• Putting out new merchandise as it came in.
• Changing pricing signs as they changed throughout the week.

• Assisting customers with questions on merchandise.
• Ringing up transactions.
• Keeping department clean (keep clothing folded/hung neatly).