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Sales Consultant Resume Example

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SALES CONSULTANT
Professional Summary

Performance-driven sales consultant with 6 years experience selling in dynamic and fast-paced environments. Committed to working autonomously and with sense of urgency to meet and exceed territory sales goals. Adaptable and flexible to accommodate growing customer needs and requests.

Work History
Sales Consultant, 10/2019 to CurrentWeseloh Kia, Carlsbad, CA
  • Used consultative sales approach to understand customer needs and recommend relevant offerings
  • Managed revenue models, process flows, operations support and customer engagement strategies
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
  • Implemented needs-assessment tools to identify demand for services and products
  • Answered customer questions regarding merchandise and pricing
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
  • Determined solutions for clients promptly and professionally
  • Answered product questions with up-to-date knowledge of sales and store promotions
  • Negotiated vehicle prices and secure financing for customers
  • Maintained compliance with all service, quality, and regulatory standards
  • Responded to customer enquiries via telephone and email
  • Demonstrated vehicles and features, and conduct test drives
  • Outlined sales, warranty and service procedures
  • Completed registration paperwork and sales documentation
  • Offered comprehensive knowledge of vehicle operations and brand features
  • Met customers on lot and in showroom to discuss available vehicles and options
  • Assisted customers by answering questions and fulfilling requests
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Listened to customer needs and desires to identify and recommend optimal products
  • Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions
  • Educated customers on promotions to enhance sales
  • Performed inspection and prepared pre-owned cars prior to releasing to inventory
  • Qualified and followed-up on potential new customer leads
  • Maintained contact with established customers to confirm satisfactory experience and encourage repeat and referral business
  • Greeted customers upon arrival to dealership and engaged in conversation to uncover specific purchasing needs and budget
Internet Sales Representative, 10/2019 to CurrentWeseloh Kia, Carlsbad, CA
  • Networked at events and by phone to expand business profits and revenues.
  • Set up appointments with potential and current customers to promote new products and services.
  • Cold-called leads and closed 250 sales over 2 month.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Branded products through effective salesmanship and maintained long-term relationships with clients.
  • Kept detailed records of sales and contracts.
  • Responded to internet inquiries and phone calls in timely matter.
  • Trained sales staff on company procedures and salesmanship.
  • Provided superior and individualized customer service.
  • Assisted customers by answering questions and fulfilling requests.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Handled 300 calls per day to address customer inquiries and concerns.
Salesman, 10/2015 to 08/2018Ken Grody Ford-Buena Park, Calsbad, CA
  • Prospected 15 potential customers per week through calling, texting, and email and maintained solid 85% conversion rate.
  • Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Promoted and up-sold products and services to meet needs of customers.
  • Assisted customers by answering questions and fulfilling requests.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Maintained records related to sales, returns and inventory availability.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Educated customers on promotions to enhance sales.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Aided english and french speaking customers, increasing customer loyalty.
Internet Sales Manager, 10/2015 to 08/2018Ken Grody Ford-Buena Park, Carlsbad, CA
  • Kept detailed records of sales and contracts.
  • Responded to internet inquiries and phone calls in timely matter.
  • Coached 10 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings
  • Exceeded targets by building, directing and motivating high-performing sales team.
  • Trained sales staff on company procedures and salesmanship.
  • Provided superior and individualized customer service.
  • Acted as first point of contact for Ken Grody Ford Carlsbad internet department.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Assisted customers by answering questions and fulfilling requests.
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
  • Discussed Ford products with customers, outlined restrictions and educated on policies.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Education
High School Diploma, 07/2012
Oceanside High School - Oceanside, CA
Bachelor of Science, Health Administration, 09/2017
California College-San Diego - San Diego, CA
Certifications
  • Sales Manager Certificate
  • Professional in Human Resources (PHR)
Skills
  • Product and service knowledge
  • Strategic Planning
  • Customer oversight
  • Cold Calling
  • Potential client identification
  • CRM Systems
  • Call center operations
  • Order fulfillment
  • Demonstrations
  • Sales and marketing
  • Relationship building and management
  • Networking skills
  • Sales pipeline development
  • French translation
  • Bilingual French & English
  • Multi-line phone talent
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    Resume Overview

    Companies Worked For:

    • Weseloh Kia
    • Ken Grody Ford-Buena Park

    School Attended

    • Oceanside High School
    • California College-San Diego

    Job Titles Held:

    • Sales Consultant
    • Internet Sales Representative
    • Salesman
    • Internet Sales Manager

    Degrees

    • High School Diploma , 07/2012
      Bachelor of Science , Health Administration 09/2017

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