LiveCareer-Resume

sales consultant resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Business professional with extensive experience in customer service, sales, finance and retail management. Eager to join a dynamic team that rewards initiative and high quality service.

Key Skills
  • Strong strategic and tactical thinking abilities
  • Excellent interpersonal communication skills
  • Outstanding coaching and people skills
  • Proven leadership and managerial skills
  • Adaptable learner able to easily implement new plans and ideas
  • Sales and finance experience
  • Customer service and sales events experience
  • Creative problem solver
  • Database and personnel management
  • Internet sales experience
  • Social media marketing


Education
Dublin Business School Dublin, Expected in 2012 Bachelor of Business, Retail Management : - GPA :
Scoil Muire Agus Padraig Mayo, Expected in 2001 Leaving Certificate (High School Diploma) : - GPA :
Work Experience
Carriage Services Inc. - Sales Consultant
Kissimmee, FL, 11/2016 - 07/2017
  • Promoted Don's business model, emphasizing what makes Don's different than other appliance retailers
  • Demonstrated the features of various products and responded to any concerns the customer expressed about a given appliance
  • Updated customer on current industry information, such as new technology or new features in specific product lines
  • Made customer appliance recommendations based on current customers circumstances, needs and wants
  • Prepared and monitored all sales orders through pickup and delivery processes
  • Monitored assigned store areas as required
Amgen Inc. - Finance Manager
Pittsburgh, PA, 11/2015 - 06/2016
  • Offered vehicle financing and insurance to customers
  • Responsible for sales of aftermarket products and extended warranties
  • Provided a complete explanation of manufacturer and dealership service procedures and policies available to customer
  • Maintained good working relationships with lending institutions to secure competitive interest rates and financing programs
  • Processed financing and leasing deals accurately and securely through the appropriate financial sources, including the proper federal, state and corporate channels
  • Maintained an excellent CSI rating while using the dealership’s Route One E-contracting program
  • Ensured compliance with federal, state and local regulations affecting new and used-vehicle car deals
  • Instituted a program within the dealership that ensures all new customers are referred to the F&I department in order to optimize sales of financial products
  • Trained and provided the sales team with information on finance and lease programs and the benefits of the dealership’s financing and extended service programs
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LEXUS OF NORTH HILLS - Sales Consultant/Vehicle Technology Specialist
City, STATE, 01/2012 - 11/2015
  • Completed thorough walkthroughs of vehicles at time of delivery, ensuring customers had a comprehensive understanding of available features and technology
  • Ensured all customers were properly set up for any available telematics
  • Explained all vehicle features, applications and benefits to each customer
  • Recommended and helped customers select an appropriate vehicle based on their needs
  • Informed customers of sales and promotions in a friendly and engaging manner  
  • Served as liaison between customers, store personnel and various store departments, confirming that appropriate actions were made to resolve customers' problems
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
  • Spoke publicly to customers at automotive events
  • Constantly met and exceeded quotas for new and used vehicles
  • Trained new employees on company customer service policies and service level standards
  • Gained trust with managers and was given the ability to independently process deals


LIDL IRELAND GMBH - Retail Management Program
City, STATE, 09/2008 - 12/2011
  • Earned a place in the highly competitive LIDL Retail Management Program and completed my Bachelor of Business degree while working in this program
  • Responsible for opening and closing store, personnel management, time, safe and cash management
  • Assigned employees to specific duties to best meet the needs of the store
  • Prepared sales reports, bank and cash entries
  • Administered and controlled retail finances
  • Monitored in store displays and customer service and sales events
  • Responsible for inventory control, ordering stock and overseeing deliveries
  • Helped increase sales beyond store expectations by striving to improve on monthly inventory control audit results
  • Trained and developed new associates on POS system and key sales tactics
  • Completed profit and loss performance reports
  • Reported to the district manager regarding all store and staffing issues
  • Increased profits through effective sales training and troubleshooting loss areas in store
Additional Information
    Moved from Ireland to the United States in February 2012. I have been living in the United States since then as a permanent resident.


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Resume Overview

School Attended

  • Dublin Business School
  • Scoil Muire Agus Padraig

Job Titles Held:

  • Sales Consultant
  • Finance Manager
  • Sales Consultant/Vehicle Technology Specialist
  • Retail Management Program

Degrees

  • Bachelor of Business, Retail Management
  • Leaving Certificate (High School Diploma)

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