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Sales Consultant Resume Example

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SALES CONSULTANT
Summary

Highly creative and reliable Brand Ambassador with five years of experience in sales and customer service. Trusted to positively represent couple brands by being well-versed and knowledgeable in all products. A fast learner. Consistently able to effectively communicate and engage customers about products and current promotions.

Experience
BMW of Gwinnett place - Client AdvisorDuluth, GA08/2020 - Current
  • Suggested effective ways through which bank could promote products and services to increase customer satisfaction.
  • Maintained customer and client databases and updated databases periodically.
  • Kept confidential client information properly protected and only used for official purposes.
  • Exuded professional expertise and resourcefulness to gain trust and confidence of clients, vendors, and other professionals.
  • Counseled clients on financial matters and provided recommendations on investment opportunities, products and services based on client needs and asset availability.
  • Implemented strategic improvements to customer service policies, increasing overall satisfaction ratings by 100%.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Greeted customers at arrival to build positive relationships and discuss vehicles.
  • Checked purchased vehicles at delivery for damage and final preparations.
  • Tracked updates to vehicles, changing markets and customer purchasing trends.
  • Maximized used inventory quality by managing trade-ins effectively and sourcing more desirable vehicles at auctions.
  • Managed sales negotiations and financing options.
  • Managed marketing and communications initiatives to promote brand awareness in local community, effectively driving sales.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Worked with off-site locations to find desired items for customers.
Gwinnett Place Nissan - Sales ConsultantDuluth, GA12/2019 - 07/2020
  • Created dynamic of mutual understanding with customers, engaging through questions and appropriate comments and recommendations based on responses.
  • Demonstrated proper product use to interested customers, adapting demonstrations to customer interests and needs to maximize impact on purchase decisions.
  • Kept abreast of store inventory and specifications of upcoming products, advising customers on best products currently available as well as anticipated releases.
  • Developed loyal client base of regular clients, providing exceptional customer service experience through personable demeanor and product expertise.
  • Responded to customer inquiries regarding company policies, addressing concerns over product quality or services offered by competitors.
  • Conferred with supervisors to receive suggestions for improvement upon personal performance, identifying areas for improvement and setting personal sales goals.
  • Conversed with customers to understand intended product applications, identifying and suggesting additional merchandise complementing customer selections.
  • Implemented sales techniques to guide customers towards product selections most beneficial for intended uses and store profitability.
  • Collaborated with customer service team members to assist with product information and provide outstanding service.
  • Took high-quality photographs and videos of products to help customer shop online.
  • Drove marketing decisions using insights learned through up-to-date knowledge of all product categories.
  • Created positive and rewarding client experiences through warm and friendly customer interactions.
  • Contacted customers after sale to provide owed add-ons, encourage repeat business and request referrals.
  • Offered customers with updated information on latest models, features and accessories by regularly attending sales training.
  • Explained options and add-ons to increase customer knowledge and enhance profits per sale.
  • Greeted and assisted customers entering showroom or sales lot to answer questions and show vehicles.
  • Called and emailed leads to update on desired inventory, maintain interest and enhance sales.
  • Asked prospective customers open-ended questions to identify needs and desires for next auto purchase.
  • Accompanied customers during test drives to explain valuable features and monitor safe return of vehicles.
  • Recorded sales orders, processed paperwork and delivered documentation to customers to finalize sales process.
  • Provided quotes and financing options to customers by understanding financial status and interest rates.
  • Closed deals by working with finance and insurance team to provide customers with smooth, comprehensive service.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Provided every customer with professional and polite support for sales and service needs.
  • Provided information about sales processes, warranty requirements and service standards.
  • Managed sales negotiations and financing options.
  • Gave detailed information regarding operation of standard and optional vehicle features.
  • Adhered to all standards of quality and service as well as regulatory requirements.
  • Responded to inquiries from potential customers via email and telephone.
  • Worked with customers and sales management to reach price agreements and explain all warranty, sales and option package procedures.
  • Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
  • Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
Dillard's - Selling Specialist/Counter ManagerLawrenceville, Georgia04/2019 - 12/2019
  • Promoted products using social media outlets, including Instagram.
  • Created positive and rewarding client experiences through warm and friendly customer interactions.
  • Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales.
  • Promoted products by educating customers and prospects about offerings.
  • Replenished product stock to maintain appropriate levels and meet expected sales demands.
  • Drove marketing decisions using insights learned through up-to-date knowledge of all product categories.
  • Processed purchases using POS systems to complete cash and credit card transactions.
  • Managed weekly inventory and supply tracking, noting items requiring reorder.
  • Consulted with customers to understand needs, define expectations and discuss budgets for pieces.
Macy's - Fine Jewelry ConsultantDuluth, GA03/2018 - 04/2019
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Provided every customer with professional and polite support for sales and service needs.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Attended monthly company trainings on such topics as customer engagement strategies, marketing, and promotions and attaining sales goals and milestones.
  • Provided excellent service to all customers through active engagement, direct eye contact, and listening skills.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Used bilingual skills to assist other sales associates in closing sales with Bengali/Hindi/Urdu-speaking customers.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Provided information to customers on upcoming promotions.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Cleaned jewelry cases daily with glass cleaner and dusters to ensure that all displays were pristine.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Followed store opening and closing procedures as per company guidelines.
  • Asked open-ended questions to ascertain what type of item customer desired, price range limits and recipient of item.
Skills
  • Customer relationship management
  • Consultative sales
  • Lead generation
  • Sales proposal creation
  • Prospecting skills
  • Contract negotiation and closing tactics
  • Product and service knowledge
  • Relationship selling
  • Post-sales support
  • Inside and outside sales
  • Sales closing
  • On-site product demonstrations
  • Retail knowledge
  • Computer expertise
  • Customer needs assessment
  • Client account management
  • Customer support
  • Microsoft Office expertise
  • Direct sales
  • Inbound and outbound calling
  • Bilingual( Bengali,HIndi,Urdu,English)
Education and Training
High School DiplomaDiscovery High SchoolLawrenceville, GA2017
BBA: Business Administration And ManagementGeorgia Gwinnett CollegeLawrenceville, GAExpected in 12/2022
Certification: Car DealershipMAADAAtlanta, GA07/2020
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Resume Overview

Companies Worked For:

  • BMW of Gwinnett place
  • Gwinnett Place Nissan
  • Dillard's
  • Macy's

School Attended

  • Discovery High School
  • Georgia Gwinnett College
  • MAADA

Job Titles Held:

  • Client Advisor
  • Sales Consultant
  • Selling Specialist/Counter Manager
  • Fine Jewelry Consultant

Degrees

  • High School Diploma
    BBA : Business Administration And Management
    Certification : Car Dealership

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