Highly creative and reliable Brand Ambassador with five years of experience in sales and customer service. Trusted to positively represent couple brands by being well-versed and knowledgeable in all products. A fast learner. Consistently able to effectively communicate and engage customers about products and current promotions.
Skills
Customer relationship management
Consultative sales
Lead generation
Sales proposal creation
Prospecting skills
Contract negotiation and closing tactics
Product and service knowledge
Relationship selling
Post-sales support
Inside and outside sales
Sales closing
On-site product demonstrations
Retail knowledge
Computer expertise
Customer needs assessment
Client account management
Customer support
Microsoft Office expertise
Direct sales
Inbound and outbound calling
Bilingual( Bengali,HIndi,Urdu,English)
Experience
Client Advisor, 08/2020 to Current Fifth Wall – Naples, FL,
Suggested effective ways through which bank could promote products and services to increase customer satisfaction.
Maintained customer and client databases and updated databases periodically.
Kept confidential client information properly protected and only used for official purposes.
Exuded professional expertise and resourcefulness to gain trust and confidence of clients, vendors, and other professionals.
Counseled clients on financial matters and provided recommendations on investment opportunities, products and services based on client needs and asset availability.
Implemented strategic improvements to customer service policies, increasing overall satisfaction ratings by 100%.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Greeted customers at arrival to build positive relationships and discuss vehicles.
Checked purchased vehicles at delivery for damage and final preparations.
Tracked updates to vehicles, changing markets and customer purchasing trends.
Maximized used inventory quality by managing trade-ins effectively and sourcing more desirable vehicles at auctions.
Managed sales negotiations and financing options.
Managed marketing and communications initiatives to promote brand awareness in local community, effectively driving sales.
Maintained current store, product and promotional knowledge to drive consistent sales.
Worked with off-site locations to find desired items for customers.
Sales Consultant, 12/2019 to 07/2020 Tempur-Pedic – Broomfield, CO,
Created dynamic of mutual understanding with customers, engaging through questions and appropriate comments and recommendations based on responses.
Demonstrated proper product use to interested customers, adapting demonstrations to customer interests and needs to maximize impact on purchase decisions.
Kept abreast of store inventory and specifications of upcoming products, advising customers on best products currently available as well as anticipated releases.
Developed loyal client base of regular clients, providing exceptional customer service experience through personable demeanor and product expertise.
Responded to customer inquiries regarding company policies, addressing concerns over product quality or services offered by competitors.
Conferred with supervisors to receive suggestions for improvement upon personal performance, identifying areas for improvement and setting personal sales goals.
Conversed with customers to understand intended product applications, identifying and suggesting additional merchandise complementing customer selections.
Implemented sales techniques to guide customers towards product selections most beneficial for intended uses and store profitability.
Collaborated with customer service team members to assist with product information and provide outstanding service.
Took high-quality photographs and videos of products to help customer shop online.
Drove marketing decisions using insights learned through up-to-date knowledge of all product categories.
Created positive and rewarding client experiences through warm and friendly customer interactions.
Contacted customers after sale to provide owed add-ons, encourage repeat business and request referrals.
Offered customers with updated information on latest models, features and accessories by regularly attending sales training.
Explained options and add-ons to increase customer knowledge and enhance profits per sale.
Greeted and assisted customers entering showroom or sales lot to answer questions and show vehicles.
Called and emailed leads to update on desired inventory, maintain interest and enhance sales.
Asked prospective customers open-ended questions to identify needs and desires for next auto purchase.
Accompanied customers during test drives to explain valuable features and monitor safe return of vehicles.
Recorded sales orders, processed paperwork and delivered documentation to customers to finalize sales process.
Provided quotes and financing options to customers by understanding financial status and interest rates.
Closed deals by working with finance and insurance team to provide customers with smooth, comprehensive service.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Maintained current store, product and promotional knowledge to drive consistent sales.
Provided every customer with professional and polite support for sales and service needs.
Provided information about sales processes, warranty requirements and service standards.
Managed sales negotiations and financing options.
Gave detailed information regarding operation of standard and optional vehicle features.
Adhered to all standards of quality and service as well as regulatory requirements.
Responded to inquiries from potential customers via email and telephone.
Worked with customers and sales management to reach price agreements and explain all warranty, sales and option package procedures.
Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
Selling Specialist/Counter Manager, 03/2019 to 12/2019 Dillard's – City, STATE,
Promoted products using social media outlets, including Instagram.
Created positive and rewarding client experiences through warm and friendly customer interactions.
Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales.
Promoted products by educating customers and prospects about offerings.
Replenished product stock to maintain appropriate levels and meet expected sales demands.
Drove marketing decisions using insights learned through up-to-date knowledge of all product categories.
Processed purchases using POS systems to complete cash and credit card transactions.
Managed weekly inventory and supply tracking, noting items requiring reorder.
Consulted with customers to understand needs, define expectations and discuss budgets for pieces.
Fine Jewelry Consultant, 02/2018 to 03/2019 Macy's – City, STATE,
Processed payments and maintained accurate drawers to meet financial targets.
Provided every customer with professional and polite support for sales and service needs.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Maintained current store, product and promotional knowledge to drive consistent sales.
Attended monthly company trainings on such topics as customer engagement strategies, marketing, and promotions and attaining sales goals and milestones.
Provided excellent service to all customers through active engagement, direct eye contact, and listening skills.
Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Used bilingual skills to assist other sales associates in closing sales with Bengali/Hindi/Urdu-speaking customers.
Answered questions about current promotions and resolved issues according to store policies.
Provided information to customers on upcoming promotions.
Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Cleaned jewelry cases daily with glass cleaner and dusters to ensure that all displays were pristine.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Followed store opening and closing procedures as per company guidelines.
Asked open-ended questions to ascertain what type of item customer desired, price range limits and recipient of item.
Education and Training
High School Diploma: , Expected in 2017 Discovery High School - Lawrenceville, GA GPA:
BBA: Business Administration And Management, Expected in 12/2022 Georgia Gwinnett College - Lawrenceville, GA GPA:
Certification: Car Dealership, Expected in 07/2020 MAADA - Atlanta, GA, GPA:
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