- , , 100 Montgomery St. 10th Floor
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Highly creative and reliable Brand Ambassador with five years of experience in sales and customer service. Trusted to positively represent couple brands by being well-versed and knowledgeable in all products. A fast learner. Consistently able to effectively communicate and engage customers about products and current promotions.
- Customer relationship management
- Consultative sales
- Lead generation
- Sales proposal creation
- Prospecting skills
- Contract negotiation and closing tactics
- Product and service knowledge
- Relationship selling
- Post-sales support
- Inside and outside sales
- Sales closing
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- On-site product demonstrations
- Retail knowledge
- Computer expertise
- Customer needs assessment
- Client account management
- Customer support
- Microsoft Office expertise
- Direct sales
- Inbound and outbound calling
- Bilingual( Bengali,HIndi,Urdu,English)
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Client Advisor, 08/2020 to Current
Fifth Wall – Naples, FL,
- Suggested effective ways through which bank could promote products and services to increase customer satisfaction.
- Maintained customer and client databases and updated databases periodically.
- Kept confidential client information properly protected and only used for official purposes.
- Exuded professional expertise and resourcefulness to gain trust and confidence of clients, vendors, and other professionals.
- Counseled clients on financial matters and provided recommendations on investment opportunities, products and services based on client needs and asset availability.
- Implemented strategic improvements to customer service policies, increasing overall satisfaction ratings by 100%.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Checked purchased vehicles at delivery for damage and final preparations.
- Tracked updates to vehicles, changing markets and customer purchasing trends.
- Maximized used inventory quality by managing trade-ins effectively and sourcing more desirable vehicles at auctions.
- Managed sales negotiations and financing options.
- Managed marketing and communications initiatives to promote brand awareness in local community, effectively driving sales.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Worked with off-site locations to find desired items for customers.
Sales Consultant, 12/2019 to 07/2020
Tempur-Pedic – Broomfield, CO,
- Created dynamic of mutual understanding with customers, engaging through questions and appropriate comments and recommendations based on responses.
- Demonstrated proper product use to interested customers, adapting demonstrations to customer interests and needs to maximize impact on purchase decisions.
- Kept abreast of store inventory and specifications of upcoming products, advising customers on best products currently available as well as anticipated releases.
- Developed loyal client base of regular clients, providing exceptional customer service experience through personable demeanor and product expertise.
- Responded to customer inquiries regarding company policies, addressing concerns over product quality or services offered by competitors.
- Conferred with supervisors to receive suggestions for improvement upon personal performance, identifying areas for improvement and setting personal sales goals.
- Conversed with customers to understand intended product applications, identifying and suggesting additional merchandise complementing customer selections.
- Implemented sales techniques to guide customers towards product selections most beneficial for intended uses and store profitability.
- Collaborated with customer service team members to assist with product information and provide outstanding service.
- Took high-quality photographs and videos of products to help customer shop online.
- Drove marketing decisions using insights learned through up-to-date knowledge of all product categories.
- Created positive and rewarding client experiences through warm and friendly customer interactions.
- Contacted customers after sale to provide owed add-ons, encourage repeat business and request referrals.
- Offered customers with updated information on latest models, features and accessories by regularly attending sales training.
- Explained options and add-ons to increase customer knowledge and enhance profits per sale.
- Greeted and assisted customers entering showroom or sales lot to answer questions and show vehicles.
- Called and emailed leads to update on desired inventory, maintain interest and enhance sales.
- Asked prospective customers open-ended questions to identify needs and desires for next auto purchase.
- Accompanied customers during test drives to explain valuable features and monitor safe return of vehicles.
- Recorded sales orders, processed paperwork and delivered documentation to customers to finalize sales process.
- Provided quotes and financing options to customers by understanding financial status and interest rates.
- Closed deals by working with finance and insurance team to provide customers with smooth, comprehensive service.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Provided every customer with professional and polite support for sales and service needs.
- Provided information about sales processes, warranty requirements and service standards.
- Managed sales negotiations and financing options.
- Gave detailed information regarding operation of standard and optional vehicle features.
- Adhered to all standards of quality and service as well as regulatory requirements.
- Responded to inquiries from potential customers via email and telephone.
- Worked with customers and sales management to reach price agreements and explain all warranty, sales and option package procedures.
- Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
- Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
Selling Specialist/Counter Manager, 03/2019 to 12/2019
Dillard's – City, STATE,
- Promoted products using social media outlets, including Instagram.
- Created positive and rewarding client experiences through warm and friendly customer interactions.
- Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales.
- Promoted products by educating customers and prospects about offerings.
- Replenished product stock to maintain appropriate levels and meet expected sales demands.
- Drove marketing decisions using insights learned through up-to-date knowledge of all product categories.
- Processed purchases using POS systems to complete cash and credit card transactions.
- Managed weekly inventory and supply tracking, noting items requiring reorder.
- Consulted with customers to understand needs, define expectations and discuss budgets for pieces.
Fine Jewelry Consultant, 02/2018 to 03/2019
Macy's – City, STATE,
- Processed payments and maintained accurate drawers to meet financial targets.
- Provided every customer with professional and polite support for sales and service needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Attended monthly company trainings on such topics as customer engagement strategies, marketing, and promotions and attaining sales goals and milestones.
- Provided excellent service to all customers through active engagement, direct eye contact, and listening skills.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Used bilingual skills to assist other sales associates in closing sales with Bengali/Hindi/Urdu-speaking customers.
- Answered questions about current promotions and resolved issues according to store policies.
- Provided information to customers on upcoming promotions.
- Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Cleaned jewelry cases daily with glass cleaner and dusters to ensure that all displays were pristine.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Followed store opening and closing procedures as per company guidelines.
- Asked open-ended questions to ascertain what type of item customer desired, price range limits and recipient of item.
High School Diploma: , Expected in 2017
Discovery High School - Lawrenceville, GA
GPA:
BBA: Business Administration And Management, Expected in 12/2022
Georgia Gwinnett College - Lawrenceville, GA
GPA:
Certification: Car Dealership, Expected in 07/2020
MAADA - Atlanta, GA,
GPA:
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