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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Full-time Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business, and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.

Skills
  • Upselling
  • Financial Planning
  • Computer skills
  • Sales
  • Financial services
  • Ensuring customer satisfaction, prioritizing tasks, and suggesting products in food service setting
  • Responding to customer situations with sensitivity
  • Product, service knowledge
  • Network development
  • Persuasive communication
  • Time management
  • Product promotions
  • Problem solving strength
  • Interpersonal communication skills
Education
Elizabeth City State University Elizabeth City, NC, Expected in 12/2011 Bachelor's : Banking and Finance - GPA :
Accomplishments
  • Achieved my own clients through effectively helping with different customers.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
Work History
Martin Management Group - Sales Consultant
Bowling Green, KY, 09/2021 - Current
  • Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Retained consistent client base by conducting market research to develop brand strategy.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Oversaw daily outbound calls to identify services that address primary needs.
  • Provided sales and customer service assistance to walk-in traffic
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
  • Maintained sense of urgency in answering customer questions and requests through email or voice message.
  • Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
  • Followed up with existing customers to provide additional support and address concerns.
  • Checked client organization and agreements with company priorities through automating content management systems.
  • Maximized customer retention by resolving issues quickly.
  • Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate.
  • Responded to telephone and in-person requests for information.
  • Supported clients with business analysis, documentation and data modeling.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Increased overall revenue 25% from suggestive sales through effective salesmanship and great negotiation skills
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
Flixbrewhouse - Restaurant Waitress
Madison, WI, 02/2020 - 08/2021
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Completed credit payments via card processing systems.
  • Operated POS systems to cash out customer checks and complete order transactions.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Cultivated warm relationships with regular customers.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Increased sales by 10%
Bluegreen Resorts - Server
Saint Petersburg, FL, 06/2018 - 03/2020
  • Greet guest with outstanding customer service making sure that everyone is satisfied
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Increased sales significantly by upselling higher-end products to customers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Cultivated warm relationships with regular customers.
  • Processed orders and sent to kitchen employees for preparation.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic fine dining restaurant while maintaining calm, professional demeanor.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Asked customers for feedback, solved problems and filled drinks throughout meal.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Checked guests' identification before serving alcoholic beverages.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Answered customers' questions, recommended items and recorded order information.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Kept track of event finances, initial deposits, due payments and final balances.
  • Inspected dishes and utensils for cleanliness.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Checked over 100 daily IDs to verify ages and uphold North Carolina liquor laws
Mimosa Hills Country Club - Server/Bartender
City, STATE, 06/2015 - 01/2019
  • Opened and closed restaurant
  • Did catering for different parties such as weddings, Christmas parties etc.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Poured and prepared mixed drinks for over 45 customers daily.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Trained 12 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
  • Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Consulted with managers to organize special events and promotions.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Implemented drink prep procedures that significantly reduced wasted stock.
  • Handled establishment social media accounts, increasing customer traffic and bolstering business.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Closed out cash register and prepared cashier report at close of business.
  • Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
  • Decreased waste, following strict recipes and drink measurement protocol.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Generated higher ticket averages by training employees on suggestive up-selling techniques.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Developed drink menu with creative cocktails, contemporary wines and craft beers.
  • Completed regular bar inventories and daily requisition sheets and increased sales and profits.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Improved and applied social media marketing strategies to increase patronage.
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Recruited and trained new bartenders and barbacks and scouted and auditioned performers for various special events.
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
  • Increased bar revenue through development and marketing of featured cocktails.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Orchestrated numerous private parties, business meetings and formal engagements.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Operated efficiently in high-volume setting to prepare and serve more than 50 drinks per hour.
  • Managed cash and bar revenue during special promotions or sporting events.

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Resume Overview

School Attended

  • Elizabeth City State University

Job Titles Held:

  • Sales Consultant
  • Restaurant Waitress
  • Server
  • Server/Bartender

Degrees

  • Bachelor's

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