Full-time Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business, and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Skills
Upselling
Financial Planning
Computer skills
Sales
Financial services
Ensuring customer satisfaction, prioritizing tasks, and suggesting products in food service setting
Responding to customer situations with sensitivity
Product, service knowledge
Network development
Persuasive communication
Time management
Product promotions
Problem solving strength
Interpersonal communication skills
Education
Elizabeth City State UniversityElizabeth City, NC, Expected in 12/2011 – –Bachelor's:Banking and Finance - GPA:
Accomplishments
Achieved my own clients through effectively helping with different customers.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Work History
Martin Management Group - Sales Consultant Bowling Green, KY, 09/2021 - Current
Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Retained consistent client base by conducting market research to develop brand strategy.
Completed orders and organized product deliveries to meet customer timetables.
Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
Oversaw daily outbound calls to identify services that address primary needs.
Provided sales and customer service assistance to walk-in traffic
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
Maintained sense of urgency in answering customer questions and requests through email or voice message.
Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
Followed up with existing customers to provide additional support and address concerns.
Checked client organization and agreements with company priorities through automating content management systems.
Maximized customer retention by resolving issues quickly.
Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate.
Responded to telephone and in-person requests for information.
Supported clients with business analysis, documentation and data modeling.
Maintained organized, presentable merchandise to drive continuous sales.
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Increased overall revenue 25% from suggestive sales through effective salesmanship and great negotiation skills
Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Completed credit payments via card processing systems.
Operated POS systems to cash out customer checks and complete order transactions.
Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
Kept register accurate through correct billing, payment processing and cash management practices.
Cultivated warm relationships with regular customers.
Noted special patron requests and followed up with kitchen to confirm delivery.
Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Worked with POS system to place orders, manage bills and handle complimentary items.
Bussed and reset tables to keep dining room and work areas clean.
Checked identification for minimum age for sale of alcoholic beverages.
Explained menu items and suggested appropriate options for food allergy concerns.
Used slow periods to restock supplies, ice, trays and delivery bags.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Increased sales by 10%
Bluegreen Resorts - Server Saint Petersburg, FL, 06/2018 - 03/2020
Greet guest with outstanding customer service making sure that everyone is satisfied
Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Used slow periods to restock supplies, ice, trays and delivery bags.
Worked with POS system to place orders, manage bills and handle complimentary items.
Bussed and reset tables to keep dining room and work areas clean.
Explained menu items and suggested appropriate options for food allergy concerns.
Noted special patron requests and followed up with kitchen to confirm delivery.
Increased sales significantly by upselling higher-end products to customers.
Checked identification for minimum age for sale of alcoholic beverages.
Kept register accurate through correct billing, payment processing and cash management practices.
Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Cultivated warm relationships with regular customers.
Processed orders and sent to kitchen employees for preparation.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic fine dining restaurant while maintaining calm, professional demeanor.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
Collected orders and relayed them to bartenders quickly and accurately.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Asked customers for feedback, solved problems and filled drinks throughout meal.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Checked guests' identification before serving alcoholic beverages.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Answered customers' questions, recommended items and recorded order information.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Kept track of event finances, initial deposits, due payments and final balances.
Inspected dishes and utensils for cleanliness.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Checked over 100 daily IDs to verify ages and uphold North Carolina liquor laws
Mimosa Hills Country Club - Server/Bartender City, STATE, 06/2015 - 01/2019
Opened and closed restaurant
Did catering for different parties such as weddings, Christmas parties etc.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
Poured and prepared mixed drinks for over 45 customers daily.
Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Developed new signature cocktails to support bar marketing brand and increase profits.
Trained 12 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Consulted with managers to organize special events and promotions.
Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Polished glassware, bussed tables and removed debris to keep customer areas clean.
Implemented drink prep procedures that significantly reduced wasted stock.
Handled establishment social media accounts, increasing customer traffic and bolstering business.
Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Closed out cash register and prepared cashier report at close of business.
Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
Decreased waste, following strict recipes and drink measurement protocol.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
Kept bar presentable and well-stocked to meet customer needs.
Generated higher ticket averages by training employees on suggestive up-selling techniques.
Set up glassware, liquor and other necessary supplies for special events.
Developed drink menu with creative cocktails, contemporary wines and craft beers.
Completed regular bar inventories and daily requisition sheets and increased sales and profits.
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Improved and applied social media marketing strategies to increase patronage.
Managed accurate register and produced daily sales reports backing up inventory usage numbers.
Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Recruited and trained new bartenders and barbacks and scouted and auditioned performers for various special events.
Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
Increased bar revenue through development and marketing of featured cocktails.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Orchestrated numerous private parties, business meetings and formal engagements.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Set up bar for operation, obtained cash bank and stocked service bar.
Operated efficiently in high-volume setting to prepare and serve more than 50 drinks per hour.
Managed cash and bar revenue during special promotions or sporting events.
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