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Sales Consultant Resume Example

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SALES CONSULTANT
Summary

Retail Sales Associate versed in merchandising, display design and customer relations.

Reliable team member with 10 years of experience processing payments. Skilled at helping customers, balancing cash drawers and working within various departments. Expert at ringing up sales quickly and accurately.

Skills
  • Product recommendations
  • Cash drawer balancing
  • Credit and cash transactions
  • Cash register operation
  • ID verification
  • Bank deposits
  • Cash management
  • Effective customer upselling
  • Training and mentoring
  • Merchandise restocking
  • Customer greeting
  • Payment processing
  • Customer assistance
  • Scanner operations
  • Customer service
  • Loss prevention
  • Coin counting
  • Issue resolution
Experience
Sales Consultant / Sprint Corp. - New Bern, NC06/2019 - Current
  • Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
  • Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
  • Listened to customers to understand needs and refer to optimal services.
  • Responded to walk-in requests for financial assistance and devised personalized solutions.
  • Handled credit and debit card payment processing to complete purchasing experience.
  • Retained customers by addressing and resolving concerns in knowledgeable and speedy fashion.
  • Greeted incoming customers and provided expert sales and service to drive revenue.
  • Provided advice to customers regarding suitable product selection.
  • Introduced customers to new offerings and updated accounts.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Priced out products upon request of customers.
Parts Sales Manager / AutoZone - New Bern , NC10/2018 - 06/2019
  • Increased client revenue by creating effective advertising campaigns.
  • Reached out to accounts measuring satisfaction and increased revenue.
  • Generated new accounts by implementing effective networking and content marketing strategies.
  • Secured sales by providing recommendations to promote brand effectiveness and product benefits.
  • Connected with current customers to assess satisfaction, determine needs and offer new services.
  • Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.
  • Maintained positive and productive relationships by performing location visits.
  • Ensured client satisfaction ratings by actively listening and resolving customers comments and concerns.
  • Established and enforced sales goals to boost team success.
Service Writer / Walmart - Gilbert, AZ11/2017 - 07/2018
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Reviewed customer data to assess current issues and determine potential solutions.
  • Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.
  • Worked with sales personnel to price and schedule repair needs on new and used vehicles.
  • Conferred with customers to understand service needs and write up accurate orders.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Oversaw warranty counseling process to manage expense controls.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Trained three new employees each quarter in procedures and policies in order to maximize team performance.
  • Achieved high customer satisfaction scores by de-escalating complaints quickly.
Cashier Sales Associate / Harbor Freight Tools - Apache Junction, AZ11/2013 - 06/2017
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Greeted incoming customers and provided personable and knowledgeable service.
  • Monitored sidewalk sales events to protect products, added new merchandise and rang up purchases at outside registers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Collected merchandise from store and searched back-end locations for customer purchases.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Processed returned items, checking against store's established return timeframes.
  • Worked closely with front-end staff to assist customers.
  • Stayed up to date on current item discounts to support promotions.
  • Counted product stock to maintain inventory records.
Education and Training
Life School College Prep - Mesa, AZ05/2005High School Diploma
Additional Information

Adobe Photoshop and Lightroom CC

Photography

Customer communications

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Resume Overview

Companies Worked For:

  • Sprint Corp.
  • AutoZone
  • Walmart
  • Harbor Freight Tools

School Attended

  • Life School College Prep

Job Titles Held:

  • Sales Consultant
  • Parts Sales Manager
  • Service Writer
  • Cashier Sales Associate

Degrees

  • Life School College Prep - Mesa, AZ 05/2005 High School Diploma

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