Effective communicator with the ability to interact with individuals at all levels of an organization. Detail oriented professional with excellent problem solving, negotiating and customer service skills. Experienced in building and maintaining good working relationships. Computer literate in Microsoft Word, Powerpoint, Excel, Windows XP and Windows 8. Excellent interpersonal and communication skills while dealing with the public and with co-workers.
- Results-oriented
- Operations management
- Quick learner
- Computer proficient
- Reports generation and analysis
- File/records maintenance
- Training and development
- Customer service
- Multi-Task Management
- Project Management
Management, marketing, business law
Coursework in Fundamentals of Business Administration and Management
Competitive Analysis
- Performed competitive analysis to make recommendations for future company growth.
Documentation
- Wrote and edited documents to keep staff informed on policies and procedures.
Marketing
- Implemented marketing strategies which resulted in [X%] growth of customer base.
Frisco, TX, 03/2015 - Current
- Responsible for generating sales of used vehicles.
- Prospect and call on potential and repeat customers.
- Maintain a great working relationship with our customers.
Tomahawk, WI, 07/2011 - 07/2014
- Responsibilities included the processing of new leaves and all daily follow-up assigned.
- Determined eligibility and availability of leave time for each employee requesting leave for FMLA, State and applicable Corporate protections.
- Reviewed medical certifications and other documentation submitted; consult with the Nurse Case Managers as needed.
- Determined the appropriate status of leave under FMLA and state leave regulations taking into consideration regulatory requirements, company specific requirements, and analysis of documentation received (medical, legal, etc.).
Pueblo, CO, 07/2006 - 07/2011
- Long Term Disability - Benefits Specialist
- Responsible for making appropriate decisions by providing a thorough, fair and objective evaluation of all claims.
- Paid all valid claims in a timely manner with a high level of service.
- Partner with our customers in their efforts to return to work or independent living.
- Required excellent customer service and organizational skills to be successful in this multi-tasking environment.
Whiting, IN, 07/2005 - 07/2006
- Responsible for generating and maintaining new business.
- Called on leads to set appointments and present insurance packages to individuals and businesses.
- Responsible for closing on sales opportunities.
- Sold life and health insurance policies and supplemental insurance products at a solid closing rate.
City, STATE, 04/1991 - 06/2005
- Implement, facilitate and manage several youth, adult and senior programs.
- Responsible for organizing and programming educational, athletic, outventure, fitness & wellness and urban & community activities.
- Work closely with community neighborhood associations.
Member, UTC Alumni Association
Prior member of the TRPA (TN Recreation and Parks Association) and I've volunteered with the NRPA (National Recreation and Parks Association). Some of my achievements include winning the Donald Stanton Award for the top recreation program in the state, an Outstanding Leadership Award from the Ethnic Minority Section of the TRPA. I received the Robert Horsley Award for significant contributions to the field of parks, recreation and leisure services. I was invited to and attended the prestigious 4th Annual National Prevention Through Recreation Services School in Phoenix, AZ. I was responsible for implementing the city of Chattanooga's first Teen Kamp as a facility manager. Received several certificates for workshops and trainings that include Motivating and Managing Employees, Time Mastery and Planning, Organizing and Taking Action. I have served on several committees like the Avondale Neighborhood Association Organizational Structure Committee and the Employee Development focus group at Unum. Was a member of PWAC (People wanting a change) community group where we supplied less fortunate Bushtown community members with food and clothing.
Excellent customer service skills, documentation, insurance, legal, multi-tasking, organizational skills, multi-tasking, programming, sales and management.
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School Attended
- University of Tennessee
- Chattanooga State Technical Community College
Job Titles Held:
- Sales Consultant
- Leave Management Specialist
- Disability Benefits Specialist
- Insurance Producer / Broker
- Facility Manager
Degrees
- Bachelor's Degree Bachelor of Business Administration
- Associate's Degree Associate of Business Administration
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