To obtain a challenging position in the field of accounting/business management that will allow me to use my academic knowledge and professional experience to enhance my career with professional as well as personal growth opportunities.
Highlights
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Accomplishments
Experience
08/2014 to Current
Sales Audit/Mail Refund Senior SpecialistJet Aviation Us – San Luis Obispo, CA,
Daily review and final approval of mail refunds, review weekly agings, and review and analyze mail refund account reconciliation monthly.
Provides daily support to the team that includes training and guidance on how to handle difficult process related items as well as open mail refund items that have aged.
Training includes leading monthly functional expertise meetings that teaches and familiarizes the team with new processes or tasks.
Analyze and update dashboard reporting for management.
Dashboard reporting focuses on driving execution and delivering exceptional customer service.
Other duties include researching and responding to escalated customer service issues, which includes the partnering with other departments and the stores to best service the customer's needs.
Special projects as assigned, which includes analyzing cash disbursement reports, analyzing and graph reporting of store bad debt, and main point of contact for an update of a comment upload database in the department.
03/2012 to 08/2014
Sales Audit/Mail Refunds Specialist IICarMax Corporate Office – City, STATE,
Daily processing of mail refunds tendered and approved by the 100+Carmax locations.
Daily processing of manual drafts, payoffs, lien holder mail refunds, and special projects as assigned.
Monthly reporting, queries, and account reconciliations to identify, reconcile, and clear various variances.
08/2010 to 03/2012
Expense Payables Specialist, Store SupportCarMax Corporate Office – City, STATE,
Helping support the 100+ CarMax locations by processing DMV checks, customer reimbursements, and vendor payments; high volume customer service; monthly license and title reconciliation for two different regions; void check requests; active team member in department planning; special projects as assigned.
03/2008 to 08/2010
Expense Payables SpecialistCarMax Corporate Office – City, STATE,
Advertising & Stale Check.
Processed advertising invoices for airtime on television, radio, and cable stations; customer service contact for advertising representatives; helped create an advertising manual; monthly reconciliation of recruitment database; stale check research that included mail merges, mass mailings, and Excel database updates; active team member in department planning; special projects as assigned.
06/2007 to 03/2008
Expense Payables ClerkCarMax Corporate Office – City, STATE,
One-time customer payment set up; stale check support; filing documents; special projects as assigned.
04/2009 to 03/2011
Customer Service RepresentativeUno's Chicago Grill – City, STATE,
Greet customers upon arrival; accept and process cash and credit card transactions; various tasks as assigned.
Education
Expected in May 2006
B.A: Business Administration Computer Information Systems Bridgewater College - Bridgewater, VA GPA: Business Administration Computer Information Systems
Expected in Dec 2011
Master's of Business Administration: Business Management Strayer University - Chesterfield, VA GPA: GPA: 4.0 Business Management GPA: 4.0
Interests
September 2014 - present Belfair Community Association, Richmond, VA Secretary Documentation of discussions in bi-monthly meetings, compiling minutes for review at next meeting, and approval of homeowner requests for exterior modifications. March 2013 - Present Strayer University Richmond Alumni Chapter Event Leader Supports and promotes the chapter by planning and executing chapter events. November 2012 - May 2014 Partnership for the Future Young Professionals' Board, Richmond, VA Vice President and Event Planning Committee Chair As Vice President, coordinates committees and receives updated reports from all other committees. As Event Planning Committee Chair, oversees committee meetings, prepares committee updates, and coordinates monthly meetings.
Additional Information
ACTIVITIES: September 2014 - present Belfair Community Association, Richmond, VA Secretary Documentation of discussions in bi-monthly meetings, compiling minutes for review at next meeting, and approval of homeowner requests for exterior modifications. March 2013 - Present Strayer University Richmond Alumni Chapter Event Leader Supports and promotes the chapter by planning and executing chapter events. November 2012 - May 2014 Partnership for the Future Young Professionals' Board, Richmond, VA Vice President and Event Planning Committee Chair As Vice President, coordinates committees and receives updated reports from all other committees. As Event Planning Committee Chair, oversees committee meetings, prepares committee updates, and coordinates monthly meetings.
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