To build upon a combined 4 years of customer service and safety experience and seeking new
challenges in new industries aside from oil & gas where I can use my managerial, problem-solving and
Proficient in computer information systems (Microsoft Office, iWorks)
Good working knowledge of industry safety standards.
September 2010 to October 2011
Holiday Wine and LiquorMcAllen, TexasSales Associate/Wholesale Sales Associate
On floor assisting customers with all of their wine and liquor needs, whether it be pricing, inventory information or prices.
Maintained sales floor and kept shelves stocked as well maintaining back stock and receiving orders.
Wholesale Sales encompassed recieving, filling and delivering orders for clubs, restaurants and private events.
Direct contact with customers and answered all questions regarding pricing, availability, and sugguestions on products.
Recieving shipments of merchandise for warehouse as well as retail store.
November 2011 to September 2012
HEBEdinburg, TexasCustomer Service Assistant
Assisted in bagging groceries and helping customers to their cars as well as answer any questions.
customers need on certain products, pricing, availability, complaints or concerns.
stands as well as general maintenance and parking lot.
April 2013 to October 2013
Beltran Production ServicesMcCook, USA, TexasHand
Gauge tanks and read meters for flow and pressure, total of 6-7 tanks and pumping units.
Operated pumps to remove water and assisted with maintence of pumping units.
Made sure pumping units and meters were in working order.
Assisted with loads.
September 2013 to October 2013
Industry One ServicesCorpus Christi, USA, TexasGeneral Labor
General Labor work as needed in refineries during shut down operations.
December 2012 to September 2013
Teleperformance USA H&R BlockEdinburg, USA, TXTrainer/Supervisor
HireDesk Applicant Tracking System http://www.AtsReview.com Manage a team of 18-20 team members.
Operations & Floor Control (when needed) Weekly 10-20 minute meetings with each member of their team Weekly QA Monitoring and coaching done using the TOPS process Weekly reporting (utilization, AHT, break and lunch monitoring) Operations & Floor Control (when needed) Working with training and other management staff to improve quality and efficiency of Escalations team.
Handle inbound escalations Provide excellent customer service to all subscribers and fellow representatives Demonstrate a positive and helpful attitude to all subscribers and fellow representatives Demonstrate advanced knowledge of Client products Understand, Organize, and Train new information to internal representatives for educational and informative purposes Handle requests for supervisor/mgmt/client requested customer callbacks Interfaces with local market support departments to resolve complex issues Trend volume causing issues with mgmt to implement up trainings to improve overall floor knowledge.
Assists in identifying trends in call handling and customer related issues for feedback Performs other related duties and assignments as required.
Thrive as a team player in a fast-paced, high-energy, change-oriented environment Assist with recruiting on selection process.
Ensure all Teleperformance policies and procedures are adhered to, including but not limited to: Security, HR, Operations, etc, and any known infractions of any of these corporate policies and procedures are communicated to the proper Teleperformance Management immediately.
August 2008 to October 2009
ECISDEdinburg, TexasStudent Tutor
Assisted teachers in class with TAKS preparation and teaching subject matter to students.
I also made.
myself available to students after school for tutoring in any subject.
November 2009 to February 2010
American Eagle OutfittersMcAllen, TexasSales Associate
Worked on sales floor, maintained designated area, assisted customers with any questions or concerns.
they may have had as well as assisting them their clothing needs.
December 2013 to November 2015
Sprint SafetyCorpus Christi, United States, TX TexasSafety Technician
Provided site safety and H2S services for clients in completions and production phases of oil and gas exploration.
In charge of continuous H2S monitoring during frac and coil tubing operations on well site, provided safety equipment such as H2S clips, SCBA's, and if needed, fresh air services.
Made sure all personnel on location followed and adhered to clients, as well as osha, safety guidelines for work in the oil and gas industry.
HireDesk Applicant Tracking System http://www.AtsReview.com Ran pre-job safety meetings with as many as 50-60 contractors on well site prior to shift.
Reviewed all contractor JSA's and assisted with modifications if job scope changed.
Issued Hot Work, Confined Space permits if needed during frac and coil tubing operations.
In charge of well site safety for production jobs as well as H2S monitoring during flowback or central production facility work.
Assisted clients with accident investigation for well site incidents and injuries.
Regurlary attended meetings with clients to ensure all client needs are being met.
June 2010 to August 2012
Edinburg Parks and RecreationEdinburg, TexasProgram Coordinator
In charge of Outdoor Education, teaching kids about basic map reading, wildlife, created easy obstacle.
courses for a great outdoor experience.
Supervised certain groups of children as well as help with Parks.
and Recreation events.
Extensive knowledge of MSA Altair portable gas meters, BW Microclip personal 4 gas monitors, AreaRae HireDesk Applicant Tracking System http://www.AtsReview.com.
portable gas monitoring systems.
HireDesk Applicant Tracking System http://www.AtsReview.com.
Edinburg North High School Edinburg, Texas Diploma
University of Texas Pan Edinburg, TexasMechanical Engineering Mechanical Engineering