sales associate team leader key holder resume example with 4+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Talented merchandising professional well-versed in managing markdowns, special events and seasonal promotions. Effective at moving stock, replenishing shelves and adjusting displays with efficiency and accuracy to meet challenging objectives. Well-versed in operating forklift, reach lift and order picker. Successful at wrapping, loading and staging orders to be shipped. Fast learner accustomed to prolonged physical labor to meet tight deadlines.

  • Markdowns expertise
  • Sales abilities
  • Product placements
  • Marketing knowledge
  • Retail experience
  • Restocking processes
  • Sales Techniques
  • Signage updates
  • Pricing standards
  • Marketing Techniques
  • Visual displays
  • Floor set design
  • Display resetting
  • In-store support
  • Retail buying
  • Materials movement
  • Warehouse best practices
  • Certified forklift operator
  • Equipment operations
  • Safety awareness
  • Loading and unloading
  • Warehouse picking
  • Material handling
  • Certified Pallet Jack Operator
  • Business problem solutions
  • Route management
  • Skilled forklift operator
  • Customer Service
  • Microsoft Word
  • Microsoft Excel
  • Materials handling and transport
  • Warehouse operations
  • Able to lift and carry 50 lbs.
  • Facilities maintenance
  • Computer skills
  • Product loading
  • Machine flow regulation
  • Time management
  • Decision-making
  • Team building
  • Data warehousing and analytics
  • Efficient data management
  • Project documentation
  • Material Safety Data Sheets
  • Inventory tracking
  • RF scanning devices
  • Boxing and labeling
  • Skilled in SAP
09/2022 to Current Sales Associate Team Leader (Key Holder) Legends | Notre Dame, IN,
  • Used technology resources to assist customers in locating and selecting items.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Worked with fellow sales team members to achieve group targets.
  • Developed trusting relationships with customers by making personal connections.
  • Collected payments and provided accurate change.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Increased purchase amounts by cross-selling with similar products.
  • Assessed customer needs to provide assistance and information on product features.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Answered incoming telephone calls to provide store, products and services information.
  • Engaged customers in friendly, professional dialogue to determine needs.
03/2021 to 06/2022 Warehouse Worker (temp-full Time) Sherwin-Williams | Macungie, PA,
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Moved large and bulky items manually or with equipment such as pallet jacks or forklifts.
  • Staged and sorted multiple types of products for loading.
  • Employed first-in first-out protocols to reduce waste.
  • Unloaded cargo from trucks with mechanized equipment.
  • Inventoried items with daily cycle counts and monthly audits and investigated discrepancies to maximize data accuracy.
  • Monitored work areas for cleanliness and functionality and removed obstacles for safety.
  • Used pallet jacks to move items to and from different warehouse locations.
  • Counted and stocked different types of merchandise to comply with inventory control tag requirements.
  • Updated customers and interdepartmental employees on critical shipments upon request.
  • Labeled customer packages to prevent unnecessary delays in loading and shipping of ordered goods.
  • Managed warehouse system updates to increase productivity and reduce errors.
  • Satisfied reporting requirements with timely and accurate logging of daily activities.
  • Loaded perishable goods into environmentally controlled trucks.
11/2021 to 03/2022 Route Sales Representative/Driver Helper Cintas | City, STATE,
  • Avoided delivery delays by carefully planning best routes with GPS.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Maintained positive attitude and diplomacy when dealing with customers and other team members.
  • Supplied wide range of customers with key products in alignment with specified amounts and schedules.
  • Promoted positive relationships with customers to maintain consistent sales.
  • Loaded, balanced and secured product to safely transport goods.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Inspected truck for defects and safe operating condition before, during and after trips.
01/2019 to 03/2020 Merchandise Associate Lowes | City, STATE,
  • Managed visual displays for vendors companies to drive exposure and increase revenue.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Created retail displays to highlight particular products and drive sales according to corporate strategy.
  • Consulted with management and advertising teams to plan optimal promotions.
  • Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.
  • Developed creative visual merchandising campaigns to focus on selling older inventory.
  • Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
  • Improved operations by working with team members and customers to find workable solutions.
  • Transported, loaded, unloaded and stacked materials.
04/2017 to 10/2018 Customer Service Associate Home Depot | City, STATE,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Consulted with customers regarding Product needs, addressing concerns.
  • Educated customers on special pricing opportunities and company offerings.
  • Shared detailed information regarding product and service options to help customers make decisions.
  • Achieved top satisfaction, retention and referral rankings on consistent basis.
  • Transported, loaded, unloaded and stacked materials.
Education and Training
Expected in 06/2015 to to High School Diploma | Olympic High School, Charlotte, NC GPA:
Expected in to to | Central Piedmont Community College, Charlotte, NC GPA:

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Resume Overview

School Attended

  • Olympic High School
  • Central Piedmont Community College

Job Titles Held:

  • Sales Associate Team Leader (Key Holder)
  • Warehouse Worker (temp-full Time)
  • Route Sales Representative/Driver Helper
  • Merchandise Associate
  • Customer Service Associate


  • High School Diploma
  • Some College (No Degree)

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