Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver. Ability to work with little to no supervision while performing high performance standards. I've excelled in every position placed. I'm a great addition to any team im a high-energy dedicated team player committed to leveraging my knowledge & abilities to help improve sales numbers and company success. 4 Years of customer service, 4 years of of cash handling experience, and lastly 4 years of computer and pos system's experience.
Provided every customer with comprehensive assistance upon entering store throughout entire visit, assisting with merchandise selection and completion of purchases
Built trusting relationships with customers by making personal connections & listening to customers needs to identify and recommend best products
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
Helped customers find specific products, answered questions and while offering product advice.
Received an 100% on a secret shop, gave excellent customer service, assisted customer throughout store while keeping a distance, helped find products, assisted throughout till cashiers, invited customer to come back
Operated cash register, collected payments and provided accurate change
Built and maintained relationships with peers and upper management to drive team success
Answered incoming telephone calls to provide store, products and services information
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Arranged new merchandise with signage and appealing displays to encourage customer sales
Excelled in unloading stock of various items daily and displaying them out
Educated customers on special pricing opportunities and company offerings.
Answered phone, spoke & assisted call customer.
11/2020 to 04/2021
Assistant Store Manager/Stock AssociateRegal Cinemas Corporation – Dublin, CA,
I started off as an sales associate, within a month i received an higher position
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism
Examined merchandise to correctly price and display products
Count & closed our till's, filled out deposit slips, turned them into the bank along with money
Being in charge when the general manager is not around or in, opening and closing shift leader
Mentored team on effective upselling and cross-selling techniques
Completed thorough and accurate documentation for money movements such as opening and closing deposits, daily/monthly sales goals
Inspect walk thru and give out daily tasks
Built positive and productive customer connections to drive consistent sales
Processed refunds for worn, damaged and broken merchandise
Moved excess stock and arranged products to improve sales
Answered customer questions, provided store information and directed customers to designated store areas
Trained new team members in cash register operation, stock procedures and customer services
Completed daily recovery tasks to keep areas clean and neat for maximum productivity
Recommended complementary and discounted items to customers to increase sales.
Answered phone, spoke & assisted call customer.
06/2019 to 01/2020
Floor Staff MemberSport Clips – Magnolia, TX,
All around associate hands in the concession stand, box office, cook/kitchen, usher attendant
Served food and beverages with focus on quality items and superior service
Carefully maintained proper sanitation, health and safety standards in work areas following practices and company requirements
Operated grills, deep fryers and griddles safely to avoid accidents or injury
Served fresh food and beverages to customers at large concession stand
Occasionally delivered food to customers theathers
Calculated and processed payments, communicating with customers to ensure accuracy and satisfaction
Entered customer information into POS system and promoted accuracy by repeating information obtained to customer
Provided customers with special information regarding chosen show or upcoming releases
Checked system for seat availability and provided customers with available options
Informed customers of deals or discounts and calculated amount of cash owed against tickets bought
Resolved customer complaints and escalated worsening concerns for remediation.
Answered phone, spoke & assisted call customer.
08/2016 to 05/2019
Hairstylist's AssistantHairstyles By Popo – City, STATE,
Assisted licensed hair dresser throughout appointments.
Welcomed, seated and prepared clients for services by snapping waterproof drape gown in place.
Scheduled appointments for clients by booking time slots based on requested services and stylist availability.
Sanitized and arranged scissors, combs, brushes and other styling tools in addition to sweeping and laundry
Assisted hairstylist with washing, blow-drying and styling.
Took photos of customer results, products and other salon activities to post on social media to promote business.
Swept floors, took out trash and sterilized styling tools after use.
Education and Training
Expected in 12/2023 to to
Associate of Science: Physical Therapy Miami Dade College - Miami, FL GPA:
Expected in 06/2020 to to
High School Diploma: Miami Southridge Senior High School - Miami, FL GPA:
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