Retail Sales Associate with more than four years in the retail industry. Areas of expertise include sales, customer relations and inventory management. Retail professional who excels in fast-paced environments. Extensive experience in customer service, merchandising, POS systems and cash handling. Friendly Sales Associate adept at working in diverse retail and customer service environments.
Excellent customer service skills
Bank deposit procedures
Shipping and receiving professional
Exceptional customer service
Staff training and development
Opening and closing procedures
MS Windows proficient
Creative problem solver
Strong client relations
Training development aptitude
Sales Associate/ Stock AssociateNov 2013 - Current Forever 21303 Memorial City Way, Houston, TX 77024
Operated a cash register for cash, check and credit card transactions with 100% accuracy.
Stocked and replenished merchandise according to store merchandising layouts.
Priced merchandise, stocked shelves and took inventory of supplies.
Cleaned and organized the store, including the checkout desk and displays.
Identified potential shoplifters and alerted management.
Alerted customers to upcoming sales events and promotions.
Determined customer needs by asking relevant questions and listening actively to the responses.
Answered customer telephone calls promptly and in an appropriate manner.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Welcomed customers into the store and helped them locate items.
Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Bakery ClerkApr 2015 - Oct 2015 Kroger9330 Jones Rd, Houston, TX 77065
Opened and closed bakery.
Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.
Decorated and merchandised quality bakery goods.
Regularly interacted with guests to obtain feedback on product quality and service levels.
Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business.
Assisted customers in placing special orders for large-scale events such as weddings and birthday parties.
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Companies Worked For:
Cypress Ridge High School
Job Titles Held:
Sales Associate/ Stock Associate
High School Diploma : 2013
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