sales associate specialist resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

  • Store opening and closing
  • Sales expertise
  • Product promotions
  • Sales trends
  • Cash Handling
  • Product and service sales
  • Till counting
  • Stocking and replenishing
  • Excellent Communication
  • Problem-Solving
  • Training and Development
  • Good Telephone Etiquette
  • Critical Thinking
  • Clerical Support
Work History
Sales Associate Specialist, 10/2009 - Current
Cr Architecture + Design City, STATE,
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
  • Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
  • Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
  • Obtained referrals with existing clients to generate new business.
  • Built client list and strengthened customer relationships through consistent communication via phone and internet.
  • Determined customer needs and interests to recommend products to customers.
  • Delivered superior customer service to retain existing customers and attract future customers.
  • Prepared invoices, reports, financial statements and other documents.
  • Handled customer inquiries and high volume calls to solve billing and ordering problems.
  • Answered and directed calls to manage customer accounts, respond to service queries and cancel accounts.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Maintained current knowledge of evolving changes in marketplace.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Worked independently with minimal supervision.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Quoted prices, credit terms and other bid specifications.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Owner/Manager, 05/1999 - 06/2007
Gallatin River Lodge City, STATE,
  • Managed day-to-day business operations.
  • Aligned branding initiatives and sales strategies with client goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Founded and managed a premiere Fly Fishing Lodge, Restaurant and Bar.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Prepared annual budgets with controls to prevent overages.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Optimized team hiring, training and performance.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Maintained up-to-date administrative records to monitor operational conditions.
Chief Financial Officer, 03/1993 - 05/1999
FREE City, State,
  • Oversaw deployment of strategic business plans to accomplish accounting, compliance and revenue targets.
  • Completed in-depth analyses of risks to control company profile, enhance systems and track legal concerns.
  • Assessed company resources to keep business funded and nurture relationships with investors, lenders and key partners.
  • Developed future financial plans to inform critical decision-making related to spending cuts, rightsizing labor force and timing planned business investments.
  • Initiated back-and-forth communication to negotiate and approve contracts and agreements.
  • Tracked cash flow and financial planning to analyze company's financial strengths and weaknesses and propose strategic directions.
  • Advised other executive leaders on strategies and intelligence to form relationships, understand current performance and set agenda for execution.
  • Developed and oversaw yearly budgets and capital structure of company to determine best mix of debt, equity and internal financing.
  • Oversaw accounts payable and receivable to track income and expenditures, drive statutory compliance and provide quantitative financial information.
  • Set and monitored effective financial policies to analyze company financial strengths and weaknesses and propose corrective actions.
  • Improved cash flow, retired debt and built cash reserves to control costs and enhance benefits.
  • Worked closely with audit team to hedge against or mitigate operational risks.
  • Prepared accurate financial statements at end of quarter to summarize financial health and performance of business.
  • Directed budget development, budgetary controls and recordkeeping to make informed financial decisions.
  • Authored, evaluated and reviewed reports to highlight company financials to key stakeholders.
Associate of Science: Business, Expected in
Treasure Valley Community College - Ontario, OR
Status -
No Degree: Accounting And Business Management, Expected in
Boise State University - Boise, ID
Status -
No Degree: Accounting And Business Management, Expected in
Montana State University - Bozeman - Bozeman, MT
Status -

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Resume Overview

School Attended

  • Treasure Valley Community College
  • Boise State University
  • Montana State University - Bozeman

Job Titles Held:

  • Sales Associate Specialist
  • Owner/Manager
  • Chief Financial Officer


  • Associate of Science
  • No Degree
  • No Degree

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