sales associate specialist resume example with 7 years of experience
Jessica Claire
- 609 Johnson Ave.49204TulsaOK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
- :
Professional Summary
Friendly retail professional with successful background in sales and marketing. Drives sales-goal attainment and customer satisfaction through exceptional customer relations and sales abilities. Proficient in use of POS software.
Skills
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Work History
Sales Associate Specialist, 04/2018 - 11/2021
Holt Of California – Roseville, CA
Holt Of California – Roseville, CA
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders and gift card activations.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers and helped with product questions, selections and purchases.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Sales Representative, 03/2017 - 09/2017
Gardaworld – Ennis, TX
Gardaworld – Ennis, TX
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Delivered consistently accurate orders, special requests and menu alterations.
- Collaborated with sales floor maintenance personnel to quickly address health and sanitation issues.
- Helped customers complete purchases, locate items and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Processed credit card and debit payments via [Type] systems, providing accurate charges and credits.
- Provided warranty information to customers purchasing covered items and services.
- Operated POS terminals and cash drawer balancing.
- Connected with customers to support positive transaction experiences and address service concerns.
- Verified accuracy of online order pickups, reducing dissatisfied service metrics and supporting return patronage.
Key Holder Supervisor, 06/2013 - 12/2015
TAGS TROPHIES – City, STATE
TAGS TROPHIES – City, STATE
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Input data into system and recorded order updates with 100% accuracy.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided assistance or intervention where required.
Bank Teller, 01/2011 - 06/2011
Sound Credit Union – City, STATE
Sound Credit Union – City, STATE
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Removed mutilated currency from circulation.
- Provided customer records, account statements and copies of checks.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Reconciled cash drawer and resolved discrepancies.
- Placed orders for customer checks and verified starting numbers.
- Assisted customers with compromised debit cards and issued new credentials.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Turned in excess cash to maintain drawer security.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
Education
Certificate : Sales And Marketing Education, Expected in 01/2007
Clover Park Technical College - Lakewood, WA
Clover Park Technical College - Lakewood, WA
High School Diploma: , Expected in 06/1997
Wilson High School (SILAS HIGH SCHOOL) - Tacoma, WA
Wilson High School (SILAS HIGH SCHOOL) - Tacoma, WA
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Resume Overview
School Attended
- Clover Park Technical College
- Wilson High School (SILAS HIGH SCHOOL)
Job Titles Held:
- Sales Associate Specialist
- Sales Representative
- Key Holder Supervisor
- Bank Teller
Degrees
- Certificate
- High School Diploma
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