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Professional Summary
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Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Expert retail sales professional offering 19 years experience in retail customer service and retail management. Focused on exceeding sales goals. Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude.  Retail Sales Associate: expertise include sales, customer relations and inventory management. Friendly Sales Associate adept at working in diverse retail and customer service environments. Retail professional who excels in fast-paced environments. Extensive experience in customer service, merchandising, POS systems and cash handling.
Skills
Customer-oriented
Active listening skills
Consistently meets sales goals
Retail sales
Computer literate
POS systems knowledge
Upselling techniques
Merchandising
Stocking
Shipment processing
Motivated team player
Work History
04/2014 to 10/2014Sales Associate/SpecialistGoodwill Easter Seals Miami Valley | Urbana, OH,
I was in charge of replenishement of the footwear department.
I did daily inventory of what is in stock, and.
brought what was needed to the sales floor.
I also helped customers with their footwear needs, and try to help.
them get the right footwear for their specific lifestyle, (running, training, etc.).
Cleaned and organized the store, including the checkout desk and displays.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Answered customer telephone calls promptly and in an appropriate manner.
Determined customer needs by asking relevant questions and listening actively to the responses.
2014 to 03/2014Donation ProcessorMclaren Health Care | Shelby, MI,
I was responsible for taking donations from customers that dropped off items and processing the items to be stocked on the sales floor.
I learned to be apart of a great team and getting the opportunity to be with a great company, even though it was for a short time.
Stocked and replenished merchandise according to store merchandising layouts.
Mentored new sales associates to contribute to the store’s positive culture.
Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
Supervised and directed all merchandise and shipment processing.
07/2012 to 2013Customer Service RepTravelcenters Of America | Hudson, WI,
I took orders from the customers either by phone, or when they walk into my store.
I also did prep work when needed.
Verified that all customers received receipts for their purchases.
Welcomed customers into the store.
Greeted customers and provided excellent customer service.
Maintained high standards of customer service during high-volume, fast-paced operations.
Handled currency and credit transactions quickly and accurately.
Prepped items for later use to save staff time during busy hours.
02/2012 to 07/2012Cashier/Stock AssociateCol Care | Orlando, FL,
I was in charge of daily replenishment of stocking the shelves and replenishing of items in the store.
I was trained to run the registers from time to time.
Verified that all customers received receipts for purchases.
Developed positive customer relationships through friendly greetings and excellent service.
Greeted customers and ascertained customers' needs.
Answered questions regarding the store and its merchandise.
11/2008 to 02/2012Stay At Home DadTwo Men And A Truck | Mundelein, IL,
From Febuary 23, 2010 to March 14, 2012 I was a stay at home dad while my wife worked for The News and Press newspaper in Darlington, South Carolina.
04/2008 to 10/2008Tire and Lube TechnicianTire Kingdom | City, STATE,
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Verified that all customers received receipts for their purchases.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Upheld top-quality workmanship and excellent customer service.
Reviewed work orders and discussed them with supervisors.
06/2007 to 04/2008Tire Technician/Lot AttendantSam's Club | City, STATE,
I installed and repaired member's vehicles with timely precision and also installed batteries and windshield.
wipers on their vehicles as well.
As a lot attendant, I loaded/unloaded customer's vehicles with their merchandise.
Developed reputation as an efficient service provider with high levels of accuracy.
Helped drive sales goals and achieve monthly quotas.
Asked open-ended questions to assess customer needs.
Set up and explained new membership contracts.
03/2005 to 05/2007Sales Associate/AsstChamps Sports | City, STATE,
Asked open-ended questions to assess customer needs.
Designed displays to make the store experience interactive, engaging and reassuring.
Dedicated to continuously improving sales abilities and product knowledge.
Created and maintained an organized database to develop promotional sales.
Routinely answered customer questions regarding merchandise and pricing.
Organized store merchandise racks by size, style and color to promote visually appealing environment.
Helped drive sales goals and achieve monthly quotas.
Maintained cleanliness and presentation of stock room and production floor.
06/2003 to 02/2005Sales AssociateDicks Sporting Goods- Team Sports | City, STATE,
My duties included assisting customers with athletic clothing, athletic shoes and accessories.
When I was promoted to Asst.
Manager, I was in charge of the stock room and receiving area.
team sports associate In the receiving department, I helped with the unloading of daily freight that was sent to us by our Distribution Center.
As a team sports associate, I did daily assessment of what was on the floor and restocked what was needed, and also answered questions that customers asked.
In Footwear I helped and answered awaiting customers with what type of athletic footwear they needed to suit their style.
Also did daily assessment in the department as well.
02/2004 to 06/2004MoverMoore On The Move | City, STATE,
Furniture and company mover- Did daily and weekend moving of furniture and company property to one.
location to another.
Also did out of town traveling with the company as well.
I also did from time to time company paperwork of what we did that day.
08/2003 to 01/2004Cook/PrepTexas Roadhouse | City, STATE,
I was in charge of daily preparations for the kitchen staff and cook staff.
From time to time, I did work the grill when we were busy.
Prepped items for later use to save staff time during busy hours.
Performed all position responsibilities accurately and in a timely manner.
Reported to each shift on time and ready to work.
Reported to all shifts wearing a neat, clean and unwrinkled uniform.
Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
Followed food safety procedures according to company policies and health and sanitation regulations.
Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
Verified that prepared food met all standards for quality and quantity.
Prepared all food orders within a 2-3 minute time frame.
11/2000 to 01/2012Commercial Driver/Parts DriverAuto Zone | City, STATE,
I delivered parts to other stores in the area and picked up parts to be brought back to the store for proper recycling.
As a Commercial driver, I delivered parts to auto shops and other stores in our district.
Stocked shelves and supplies and organized displays.
Helped customers with questions, problems and complaints in person and via telephone.
Verified that all customers received receipts for purchases.
Developed positive customer relationships through friendly greetings and excellent service.
Maintained records related to sales.
Greeted customers and ascertained customers' needs.
Answered questions regarding the store and its merchandise.
Education
Expected in 2007High School Diploma | Jefferson High School, Minneapolis, MNGPA:
Expected in 1 1995 | Olympic High School, , GPA:
Skills
Forklift, Inventory, Loss Prevention, newspaper, oil, Press, receiving, sales, phone, type
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