Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

  • Written and verbal communication
  • Conflict resolution
  • Typing
  • Microsoft Word, Outlook, Powerpoint
  • Strategic sales knowledge
  • Network Development
  • Business marketing
  • Interpersonal communication skills
  • Goal Setting
  • Customer Relationship Management
  • Cash Register Operation
Work History
Sales Associate Specialist, 06/2019 to 11/2019
Goodwin HouseAlexandria, VA,
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends
  • Merchandised attractive shelf displays with current offerings to drive store sales
  • Identified new targets, developed new business opportunities and presented product lines to customers
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
  • Drove store revenue by offering customers accessories and related purchases to complete selections
  • Completed efficient store resets to prepare store for special promotions and seasonal updates
  • Opened new merchandise and stocked sales floor racks and shelves
  • Operated cash register for cash, check and credit card transactions
  • Counted cash in register drawer at beginning and end of shift
  • Achieved sales goals of $500/day and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships
Customer Service Relationship Manager, 09/2015 to 09/2016
Expertconnect Litigation Support, LlcWashington, DC,
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Contributed to company achieving and holding industry-leading customer service ratings
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Maintained accurate and current customer account data with manual forms processing and digital information updates
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores
  • Received multiple positive reviews acknowledging dedication to excellent customer service
  • Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment
  • Educated customers on product and service details and information
  • Collected customer feedback and made process changes to exceed customer satisfaction goals 20%
Cashier, 02/2013 to 08/2015
BurlingtonCity, STATE,
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Counted cash in register drawer at beginning and end of shift
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Checked prices for customers and processed items sold by scanning barcodes
  • Reviewed and resolved differences between accounting information and cash drawer
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
  • Operated cash register for cash, check and credit card transactions with 99% accuracy
Sales Associate, 06/2012 to 12/2013
Forever 21City, STATE,
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention
  • Used consultative sales approach to understand customer needs and recommend relevant offerings
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
  • Supported efficient and timely replenishment of sales floor merchandise
  • Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays
  • Approached browsing customers to initiate conversations to determine buying preferences
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms
  • Drove team revenue totals by bringing in over $10,000 in sales
Customer Servcice, to
Company NameCity, ,
Bachelor of Science: Business Management, Expected in 05/2018
Colorado Technical University - Colorado Springs, CO
Associate of Science: Business Administration And Management, Expected in 05/2015
Colorado Technical University - Colorado Springs, CO
High School Diploma: , Expected in 05/2011
Harlingen High School - Harlingen, TX
Additional Information
  • Cum Laude Graduate
  • 70+ WPM

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Resume Overview

School Attended

  • Colorado Technical University
  • Colorado Technical University
  • Harlingen High School

Job Titles Held:

  • Sales Associate Specialist
  • Customer Service Relationship Manager
  • Cashier
  • Sales Associate
  • Customer Servcice


  • Bachelor of Science
  • Associate of Science
  • High School Diploma

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