Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Skills
Written and verbal communication
Conflict resolution
Typing
Microsoft Word, Outlook, Powerpoint
Strategic sales knowledge
Network Development
Business marketing
Interpersonal communication skills
Goal Setting
Customer Relationship Management
Cash Register Operation
Work History
Sales Associate Specialist, 06/2019 to 11/2019 Goodwin House – Alexandria, VA,
Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends
Merchandised attractive shelf displays with current offerings to drive store sales
Identified new targets, developed new business opportunities and presented product lines to customers
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
Drove store revenue by offering customers accessories and related purchases to complete selections
Completed efficient store resets to prepare store for special promotions and seasonal updates
Opened new merchandise and stocked sales floor racks and shelves
Operated cash register for cash, check and credit card transactions
Counted cash in register drawer at beginning and end of shift
Achieved sales goals of $500/day and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships
Customer Service Relationship Manager, 09/2015 to 09/2016 Expertconnect Litigation Support, Llc – Washington, DC,
Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty
Adhered to company policies and scripts to consistently achieve call-time and quality standards
Contributed to company achieving and holding industry-leading customer service ratings
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
Maintained accurate and current customer account data with manual forms processing and digital information updates
Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores
Received multiple positive reviews acknowledging dedication to excellent customer service
Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment
Educated customers on product and service details and information
Collected customer feedback and made process changes to exceed customer satisfaction goals 20%
Cashier, 02/2013 to 08/2015 Burlington – City, STATE,
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
Counted cash in register drawer at beginning and end of shift
Processed POS transactions, including checks, cash and credit purchases or refunds
Checked prices for customers and processed items sold by scanning barcodes
Reviewed and resolved differences between accounting information and cash drawer
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Restocked, arranged and organized merchandise in front lanes to drive product sales
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
Operated cash register for cash, check and credit card transactions with 99% accuracy
Sales Associate, 06/2012 to 12/2013 Forever 21 – City, STATE,
Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations
Provided accurate information about promotions, customer programs and products, helping drive high customer retention
Used consultative sales approach to understand customer needs and recommend relevant offerings
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
Supported efficient and timely replenishment of sales floor merchandise
Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays
Approached browsing customers to initiate conversations to determine buying preferences
Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms
Drove team revenue totals by bringing in over $10,000 in sales
Customer Servcice, to Company Name – City, ,
Education
Bachelor of Science: Business Management, Expected in 05/2018 Colorado Technical University - Colorado Springs, CO GPA:
Associate of Science: Business Administration And Management, Expected in 05/2015 Colorado Technical University - Colorado Springs, CO GPA:
High School Diploma: , Expected in 05/2011 Harlingen High School - Harlingen, TX GPA:
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