Reliable and friendly shift leader, with management skills whom quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience. Reliable and punctual sales associate who possesses an excellent work ethic and more than 5 years in retail. Areas of expertise include inventory, cash management and exceptional customer service. Service-focused professional and friendly team player with a knack for building productive working relationships. High-achieving sales associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently.
I fluently speak 3 languages; English, Spanish, and German. I can also access major attributes using the Internet. Inventory control procedures Employee scheduling Loss prevention Cash handling accuracy Banking and financial services background Store planning and design Organized Time management Detail-oriented |
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Contributed to a 32% drop in shoplifting through increased awareness and intervention measures.
Routinely helped as many as 102 customers each day in a high-volume retail outlet.
Received various “exceeds expectations” ratings on performance reviews.
Processed an average of 193 transactions each day in a timely manner.
Helped customers select products that best fit their personal needs.Opened and closed the store, which included counting cash drawers and making bank deposits.Answered customers' questions and addressed problems and complaints in person and via phone.Educated customers on product and service offerings.Consulted with customers on the latest styles and trends.Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.Completed floor replenishment to guarantee size availability and promote customer satisfaction.Held each team member accountable for achieving brand and performance goals.Processed all sales transactions accurately and in a timely fashion.
Minor in Business and Journalism.3.7 GPA
Coursework in Adult and Family Health
Student government representative
Top 30% of class
Continuing education in Business Administration and HospitalityCoursework in Business, Communications and Organizational Psychology
I was also a part of "FBLA", which is the abbreviated term for "Future Business Leaders of America". FBLA is a social group where, you take tours to major events and/or businesses and meet the president or CEO of that company. I also took it upon myself to take a business marketing class my senior year, not only for the experience, but to see if I had the potential to complete such a class... I succeeded.
Production in upselling, dependable, reliable.
Microsoft and technology knowledgeable.
Experienced POS system.
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