managing sales transactions with accuracy and efficiency.Hard-working and trustworthy individual seeking a team-oriented food service environment. Adept in multitasking and maintaining grace and efficiency in high-pressure situations.Dedicated and detail-oriented Customer Service specialist with 7 years of experience. Excel at prioritizing, completing multiple tasks simultaneously and following through to achieve goals. Flexible and goal-oriented team player with expertise in scheduling, customer relationship management and document control. Dependable self-starter seeking to leverage background into a role with a progressive organization.Self-motivated and dependable while achieving high performance with minimal supervision. Flexible, able, and willing to work on call and around the clock.Strong understanding of mathematics and gauging techniques to inspect parts, utilizing standard measuring devices.Proficient at performing equipment inspections and preventative maintenance functions.Talented Machine Operator with solid work history and proven ability to perform well in a team and individually.Machine Operator with positive attitude and a commitment to safety, quality, customer service and lean manufacturing.
Implemented ongoing staff development to help employees achieve better growth potential.Greeted guests promptly with a positive attitude and asked open-ended questions to better understand their shopping needs.Provided in-depth information on product features so customers had the opportunity to make educated decisions.Trained and coached sales associates for store locations. Oversaw daily staffing needs and handled scheduling for all employees of the store. Boosted security throughout the store to reduce shrink and discourage theft. Performed assigned projects and completed checklists in an efficient and accurate manner. Educated customers on product and service offerings. Answered customers' questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Built and maintained effective relationships with peers and upper management. Offered exceptional customer service to differentiate and promote the company brand. Kept an eye on building premises for loss prevention and security purposes. Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Maintained friendly and professional customer interactions. Marked clearance products with updated price tags. Kept the showroom clean and maintained neat, orderly product displays. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Worked as a team member to provide the highest level of service to customers. Resolved customer problems by investigating issues, answering questions and building rapport.
Worked in the food side of the store, also worked on the retail side of the store as well. Trained new employees quarterly. Organized weekly sales reports for the sales department to track product success. Drove team success by completing jobs quickly and accurately. Prevented store losses by utilizing awareness, attention to detail and integrity. Offered direction and gave constructive feedback to motivate team members. Processed all sales transactions accurately and in a timely fashion. Answered customers' questions and addressed problems and complaints in person and via phone. Kept current on market and product trends to effectively answer customer questions. Fielded an average of customer service calls per day. Recruited, hired, developed and retained retail talent for the company. Helped customers select products that best fit their personal needs. Sought opportunities to up-sell and add-on additional merchandise. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Held each team member accountable for achieving brand and performance goals. Confirmed that appropriate changes were made to resolve customers' problems. Informed customers about all product lines and services offered by the company. Achieved high sales percentage with consultative, value-focused customer service approach. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. Assisted customers in finding out-of-stock items. Recommended, selected and helped locate merchandise based on customer needs and desires. Offered exceptional customer service to differentiate and promote the company brand. Managed cash stock and inventory balances accurately. Replenished merchandise shelves with items from the stockroom. Worked under strict deadlines and responded to service requests and emergency call-outs. Stocked and rotated inventory regularly.
Resolved escalated customer issues quickly to drive client retention. Answered inbound calls per day to address customer inquiries, resolve issues, and provide information on new products and services and directed inbound calls to designated individuals or departments. Obtained information to resolve customer inquiries. Performed in-depth research to answer more complex questions. Provided customer service for inbound and outbound call center. Worked under strict deadlines and responded to service requests and emergency call-outs. Worked with graduates that have a student loan. Focus on different repayment processes for each student.
Loaded products weighing 50+ pounds onto trailers for delivery. Reported inventory balances and cycle counts in both the ERP and WMS systems. Monitored department performance data to identify and avoid potential risks. Communicated with floor managers to determine merchandise placement. Maintained and ensured accurate and timely completion of log books and inspection reports. Selected proper cutting tools and calculated correct parameters to manufacture quality parts. Monitored feed and speed of machines during machining process. Set-up machines for various jobs up to ensure high-quality manufacturing and waste reduction of parts. Operated various gauges to inspect pieces after production completion. Maintained good housekeeping practices on machines and within work area, complying with all company and safety rules and regulations.
Minor in Culinary Sciences
Honor Roll all 3 years. 2010-2012
National Honer Society
National Honor Society for Collegiate Leadership &Achievement Member
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