Sales Associate Retail Shoe Store Resume Example MIZL Corporation

SALES ASSOCIATE RETAIL SHOE STORE

Professional Summary

Skills

Work History

Sales Associate Retail Shoe StoreJul 1986 - Jul 1986
MIZL CorporationBaltimore, MD

Operated a cash register for cash, check and credit card transactions with 100% accuracy.
Stocked and replenished merchandise according to store merchandising layouts.
Cleaned and organized the store, including the checkout desk and displays.
Welcomed customers into the store and helped them locate items.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Maintained established merchandising standards, including window, sales floor and promotional displays.

Store ManagerAug 1987 - Dec 1987
MIZL CorporationBaltimore, MD

District ManagerJan 1988 - Sep 1988
MIZL CorporationBaltimore, MD

Promoted from Store Manager to District Manager within 6 months.
Interviewed job candidates and made staffing decisions.
Managed staff of 16 sales associates, 3 lead associates and 3 store managers.
Managed accounts receivable for an organization of 22 personnel.
Managed payroll for an organization of 22 personnel.
Reconciled all payroll liabilities to the general ledger and prepared monthly payroll accrual entries.
Completed store opening and closing procedures.
Researched, contracted construction company, and managed development and opening of 4th store location.

Switchboard OperatorSep 1988 - Dec 1988
State of Maryland - Injured Workers Insurance FundTowson, MD

Effectively managed a high-volume of inbound and outbound calls via 15 line switchboard.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Addressed and resolved customer product complaints empathetically and professionally.
Defused volatile customer situations calmly and courteously.
Met or exceeded service and quality standards every review period.

Medical Payment ClerkOct 1988 - Jun 1989
State of Maryland - Injured Workers Insurance FundTowson, MD

Entered numerical data into databases in a timely and accurate manner.
Reviewed workmans compensation cases for completeness, necessary and required information, for proper payment of medical bills.
Pay individual bills on a IBM/VAX computer system.
Maintain daily average on data entry keystrokes at a constant level of 95% or higher.

Medical Payment Unit SupervisorJul 1989 - Jul 1992
State of Maryland - Injured Workers Insurance FundTowson, MD

Specialized in following technical procedures regarding the applications of Worker's Compensation Law, policies, procedures, rules, regulations set forth by the State Workers Compensation Regulation Commitee to each case.
Manage a medical payment unit consisting of 6 personnel.
Monitored employee work and developed improvement plans.
Maintained compliance with company requirements.
Prepared vendor invoices and processed incoming payments.
Completed bi-weekly payroll for 6 employees.
Met challenging quotas for productivity and accuracy of work.
Trained new employees on multiple medical billing programs and data entry software.
Processed accounts receivable and accounts payable.
Performed accounts receivable duties including invoicing, researching charge backs, discrepancies and reconciliations.
Audited new customer files to verify medical necessity and satisfaction of coverage criteria.
Calculated Usual, Customary and Reasonable (UCR) fees.

Medical Unit Control AccountantAug 1992 - Jul 1993
State of Maryland - Injured Workers Insurance FundTowson, MD

Facilitated successful internal and external audits through sound and thorough documentation.
Composed effective accounting reports summarizing accounts payable data.
Researched and resolved accounts payable discrepancies.
Coded and entered at least 350 invoices each day into the in-house accounting software.
Reconciled vendor statements and handled payment complaints or discrepancies.
Processed accounts receivable and accounts payable.
Recommended operational improvements based on tracking and analysis.
Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
Identified process improvements in the day-to-day functioning of the department.
Created and maintained computerized financial record management systems to record and process data and generate reports.

Education

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