Sales Associate Retail Shoe Store Resume Example
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Jessica Claire
Montgomery Street, San Francisco, CA 9XXX5 (555) 432-1000, resumesample@example.com
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
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Work History
06/1986 to 06/1986 Sales Associate Retail Shoe Store Vitamin World | East Meadow, NY,
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Stocked and replenished merchandise according to store merchandising layouts.
- Cleaned and organized the store, including the checkout desk and displays.
- Welcomed customers into the store and helped them locate items.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
07/1987 to 11/1987 Store Manager State Of Indiana | Indianapolis/Michigan Rd, IN,
- Promoted from Sales Associate to Store Manager within 1 months.
- Interviewed job candidates and made staffing decisions.
- Counted cash drawers and made bank deposits.
- Managed staff of 6 sales associates.
- Reordered inventory when it dropped below predetermined levels.
- Hired, trained and evaluated personnel in sales and marketing.
- Examined merchandise to verify that it was correctly priced and displayed.
- Reported to the Regional manager regarding 1 store and staff issues.
- Trained and developed new associates on POS system and key sales tactics.
- Generated repeat business through exceptional customer service.
1988 to 08/1988 District Manager Medstar Health | Mclean, VA,
- Promoted from Store Manager to District Manager within 6 months.
- Interviewed job candidates and made staffing decisions.
- Managed staff of 16 sales associates, 3 lead associates and 3 store managers.
- Managed accounts receivable for an organization of 22 personnel.
- Managed payroll for an organization of 22 personnel.
- Reconciled all payroll liabilities to the general ledger and prepared monthly payroll accrual entries.
- Completed store opening and closing procedures.
- Researched, contracted construction company, and managed development and opening of 4th store location.
08/1988 to 11/1988 Switchboard Operator State Of Maryland - Injured Workers Insurance Fund | City, STATE,
- Effectively managed a high-volume of inbound and outbound calls via 15 line switchboard.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Addressed and resolved customer product complaints empathetically and professionally.
- Defused volatile customer situations calmly and courteously.
- Met or exceeded service and quality standards every review period.
09/1988 to 05/1989 Medical Payment Clerk State Of Maryland - Injured Workers Insurance Fund | City, STATE,
- Entered numerical data into databases in a timely and accurate manner.
- Reviewed workmans compensation cases for completeness, necessary and required information, for proper payment of medical bills.
- Pay individual bills on a IBM/VAX computer system.
- Maintain daily average on data entry keystrokes at a constant level of 95% or higher.
06/1989 to 06/1992 Medical Payment Unit Supervisor State Of Maryland - Injured Workers Insurance Fund | City, STATE,
- Specialized in following technical procedures regarding the applications of Worker's Compensation Law, policies, procedures, rules, regulations set forth by the State Workers Compensation Regulation Commitee to each case.
- Manage a medical payment unit consisting of 6 personnel.
- Monitored employee work and developed improvement plans.
- Maintained compliance with company requirements.
- Prepared vendor invoices and processed incoming payments.
- Completed bi-weekly payroll for 6 employees.
- Met challenging quotas for productivity and accuracy of work.
- Trained new employees on multiple medical billing programs and data entry software.
- Processed accounts receivable and accounts payable.
- Performed accounts receivable duties including invoicing, researching charge backs, discrepancies and reconciliations.
- Audited new customer files to verify medical necessity and satisfaction of coverage criteria.
- Calculated Usual, Customary and Reasonable (UCR) fees.
07/1992 to 06/1993 Medical Unit Control Accountant State Of Maryland - Injured Workers Insurance Fund | City, STATE,
- Facilitated successful internal and external audits through sound and thorough documentation.
- Composed effective accounting reports summarizing accounts payable data.
- Researched and resolved accounts payable discrepancies.
- Coded and entered at least 350 invoices each day into the in-house accounting software.
- Reconciled vendor statements and handled payment complaints or discrepancies.
- Processed accounts receivable and accounts payable.
- Recommended operational improvements based on tracking and analysis.
- Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
- Identified process improvements in the day-to-day functioning of the department.
- Created and maintained computerized financial record management systems to record and process data and generate reports.
Education
Expected in 2013 Bachelor of Arts | Business Administration San Francisco State University, San Francisco, CA
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Job Titles Held:
- Sales Associate Retail Shoe Store
- Store Manager
- District Manager
- Switchboard Operator
- Medical Payment Clerk
- Medical Payment Unit Supervisor
- Medical Unit Control Accountant
Degrees