Results oriented individual looking to obtain a position with a stable company using my diverse work experience while gaining opportunities to continuously learn and develop them. In addition, I possess strong leadership qualities including an uncompromising work ethic, discipline, a positive attitude and an open mind.
Skills
Professional phone etiquette
Excellent communication skills
Articulate and well-spoken
Customer service-oriented
Flexible
Accurate and detailed
Excellent planner and coordinator
Works well under pressure
Social media knowledge
Pleasant demeanor
Appointment setting
Microsoft Excel certified
Critical thinker
Filing and data archiving
Education
San Francisco State UniversitySan Francisco, CAExpected in 2013 ā āBachelor of Arts:Business Administration - GPA:
Answer multiple line telephone system in an extremely fast paced and sometimes stressful environment.
Maintaining medical and customer records efficiently.
Ensures that office, back room, shelves, displays, aisles, and storage areas are maintained in a clean, orderly condition, satisfying Health Department and store safety standards.
Vet.
Tech training included
Aqua Tera - Manager City, STATE, 12/2014 - 06/2015
Manage staff, preparing work schedules and assigning specific duties.
Establish and implement store/departmental policies, goals, objectives, and procedures.
Determine staffing requirements, and interview, hire and train new employees.
Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
Plan store layouts or design displays.
Effectively negotiate pricing with vendors to increase profits and stock variety.
Comply with federal, state, and company policies, procedures, and regulations.
Prepare bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks.
Worked with a variety of animals such as fresh and salt water fish/invertebrates, snakes (rear fanged venomous snakes) and lizards (up to monitors).
Trained on animal care up to pre vet limitations as well as habitat and ecosystem monitoring.
Successfully established a breading system for a variety of reptiles including Bearded Dragons.
Take inventory of merchandise and Reptile department to identify items to be reordered.
Provide exemplary customer service to enhance customer experience.
Answer customers questions about merchandise or animals and advise customers on merchandise selection.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Order product as needed for replenishment Ensures compliance with Petco safety practices and procedures, both throughout the store and within the department.
Ensures all departments are fully stocked, faced, and rotated following established merchandising procedures.
Ensures that sales floor department shelves, animal habitats, displays, aisles, and storage areas are maintained in a clean, orderly condition, satisfying Health Department and store safety standards.
Ensures safety and quality of all products by monitoring storage conditions, temperatures and shelf life; discounts short dated product.
Receives orders, or ensures proper receiving in accordance with established procedures; maintains accurate receiving records.
Accurately handles customer cash, credit/debit payments and change.
Counts till prior to each shift and ensures security of drawer at all times.
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