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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary
Leasing Agent adept in customer relations, sales, collections and real estate management. Seeks a challenging position in property management with room for continued growth and professional development.
Highlights
Proven sales track record
Strong lead development skills
Over the phone skills
Sales and marketing
Exceptional customer service skills
Superior organization skills
Documentation and Administrative Skills
Strong interpersonal skills










Team player mentality
Time management ability
Superior communication skills
MS Office proficient
Strong deal closer
Strategic Planning
Customer-oriented
Exceeds sales goals




Experience
Sales Associate (POD), 2016 - 07/2016
The Richman Group Of Companies Miami, FL,
Conducted apartment tours for potential tenants and answered any questions. Collected and kept careful records of rental payments. Handled customer complaints personally to verify they were properly handled. Worked with management to identify, develop and achieve community goals and objectives. Fully abstracted all leases and entered all pertinent information into the Onesite management system. Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements. Reviewed all leases to guarantee that tenants received the proper level of service. Updated tenant and unit information to keep current in housing database. Notified property manager when change in existing tenants circumstances might affect continued eligibility. Maintained tenant relations with regular tenant visits and phone calls. Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends. Participated in various incentive programs and contests designed to support achievement of production goals. Participated in various incentive programs and contests designed to support achievement of production goals.

Savoye Apartments - Savoye phase 1 (8 Story Tower/ 5 Story Midrise) , Savoye Squared phase 2 (9 Story Tower/ 6 Story Midrise)- 740 units
Fiori at Vitruvian Park - 13 Story Tower / 5 Story Midrise - 370 units


Sales Associate (Plano Pod), 06/2011 - 2016
Harris County La Porte, TX,
Train new employees on Prospect Centered Sales Techniques. Managed and Hosted monthly resident events for the Acqua Building Residents. Trained new sales associates within the company that would shadow me on tours, reports and closing tactics. Conducted weekly on site progress of the apartment community ensuring cleanliness and building walks. Managed all day-to-day activities involving tenants, subcontractors and property management. Handled customer complaints personally to verify they were properly handled. Achieved the highest possible net operating income by implementing cost control and revenue improvement programs. Worked with the managers to identify, develop and achieve community goals and objectives. Exceeding monthly leasing goals as the top leaser at the properties. Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect's needs.
 
Legacy Village Apartments -Legacy phase 1, Lakeside phase 2 and Acqua phase 3 - 1,043 units
Riachi at One21 - phase 1 apartment homes, phase 2 townhomes - 450 units


Sales Trainer (POD), 2011 - 06/2011
The Richman Group Of Companies Pinellas Park, FL,
Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends. Conducted apartment tours for potential tenants and answered any questions. File Audits and corrections specialist. Helped with excelling the properties Occupancy and Trend Percentage to the maximum standards. Taught, promoted and enforced safe work practices among on-site staff. Wrote clear and concise owner's reports based on findings from quarterly financial statements. Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery. Assist in monitoring renewals / Distribute and follow-up on renewal notices
 
1900 McKinney - 27 Story Highrise - 230 units
Cirque - 28 Story Highrise - 252 units

Leasing Associate, 10/2009 - 2011
Department Of The Navy China Lake, CA,
Reviewed all leases to guarantee that tenants received the proper level of service. Met incoming customers and provided immediate assistance. Answered incoming telephone calls with professional and knowledgeable responses. Created attractive displays. Maintained productive relationships with existing customers through exceptional follow-up after sales. Generated high volume of referrals. Updated database with customer and sales information. Evaluated competitors and performed market research. Work on Resident Retention and receive all telephone calls and in-person visits.
 
Lincoln at Towne Square - Phase 1 apartment homes, Phase 2 townhomes, Phase 3 Modern Apartment Homes/ Lease up -

Leasing Manager, 10/2007 - 10/2009
Pinnacle Realty - The Bristol Oaks City, STATE, Maintain accurate monthly commission records on leases and renewals for bonus purposes. Make sure Resident Retention is completed daily for leasing agents and follow ups. Answer questions for residents about community, repairs, rent, rules, etc. Listen to resident requests, concerns and comments. Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis. Assist in planning resident functions and hosting high end events Neighborhood Marketing as well as participate in outreach marketing activities on a regular basis to obtain prospective residents.




Community Director / Assistant Manager / Leasing, 05/2007 - 10/2007
Pinnacle Realty - The Union City, STATE, Administrative work and accept rental payments. Posting rent. Type lease and complete appropriate paperwork in a timely manner. Maintain accurate monthly commission records on leases and renewals for bonus purposes. Conducted apartment tours for potential tenants and answered any questions. Collected and kept careful records of rental payments. Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery. Monitored common areas for cleanliness and safety. Reviewed all leases to guarantee that tenants received the proper level of service. Monitored all infrastructure and building expenses and reviewed and approved invoices.
Collected and kept careful records of rental payments.

Leasing Associate, 04/2006 - 05/2007
Pinnacle Realty - Eastside Village I & II City, STATE, Met incoming customers and provided immediate assistance. Answered incoming telephone calls with professional and knowledgeable responses. Developed close relationships with area realtors and locators to boost referral network. Coordinated appointments with prospective prospects to showcase floorplans and models. Created and maintained a large client base for renewals by meeting needs and providing exceptional customer service. Actively follow-up with prospects and hot leads.

Manager , 07/2003 - 04/2006
Double Dip City, STATE, Scheduled and directed staff in daily work assignments to maximize productivity. Performed checkouts from the cashiers to ensure that all tickets were accounted for. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Minimized loss and misuse of equipment through proper restaurant supervision and staff training. Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions. Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Developed and maintained exceptional customer service standards. Ensured proper cleanliness was maintained in all areas of the food bar and front of house. Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives. Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees. Counseled and disciplined staff when necessary. Accepted payment from customers and made change as necessary. Assisted co-workers. Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers. Inspected dining and serving areas to ensure cleanliness and proper setup.
Education
Associate of Arts: General Studies , Expected in May 2006
-
Collin College - Frisco, Tx
GPA:
General Studies with an emphasis of Business Management
High School Diploma: , Expected in May 2004
-
Frisco High School - Frisco, Tx
GPA:
Professional Affiliations
President's Club UDR- Top 5 performers in Area 6 of top leaser - 168 leases (2009-2010)
President's Club UDR- Top 3 performers in Area 6 of top leaser- 235 leases (2012-2013 )
President's Club UDR- Top 2 performers in Area 4 of top leaser - 286 leases (2014-2015)
Accomplishments
Team Captain - Collin County APA (8 players)
Awarded 9 (1st place trophies/plaques) and 3 (2nd place trophies/plaques)
148 patches, 2 trips to Las Vegas for Championship Tournaments, played a total of 267 matches in my lifetime (recorded on the APA website www.8onthebreak.com) 2009-Present

Skills
Managing a team of 8-10 people, Strong Sales Closer, Top leaser, Expert at Onesite, Administrative skills, fast typer, Knowledge of policies and Fair Housing, Event coordinator, 5 Star Customer Service. Knowledgeable of Excel, Microsoft Office, MS Outlook, Publisher, Word, Powerpoint. Programs such as Okta, Box, Yeildstar, Bluemoon, Vaultware, TAA Leases.

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Resume Overview

School Attended

  • Collin College
  • Frisco High School

Job Titles Held:

  • Sales Associate (POD)
  • Sales Associate (Plano Pod)
  • Sales Trainer (POD)
  • Leasing Associate
  • Leasing Manager
  • Community Director / Assistant Manager / Leasing
  • Leasing Associate
  • Manager

Degrees

  • Associate of Arts
  • High School Diploma

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