sales associate key holder resume example with 19 years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

  • Handling Complaints
  • Merchandise Promotion and Display
  • Retail Operations
  • Staff Coaching and Training
  • Reporting and Performance Analysis
  • Health and Safety Procedures
  • Flexible Work Schedule
  • Cash Handling and Reconciliation
  • Inventory Management
  • Handling Complaints and Inquiries
  • Decision Making
  • Delegation and Supervision
  • Computer Proficiency
  • Good Communication Skills
  • Clean and Professional
  • Results-Oriented Mindset
  • Computer Literate
  • Team Leadership Experience
  • Relationship Building
  • POS Terminal Operation
  • Shelving
  • Multitasking and Prioritizing
  • Store Reset and Recovery
  • Positive and Upbeat
  • Problem Anticipation and Resolution
  • Service-Oriented
  • Creativity and Originality
  • Physical Stamina
  • Basic Mathematics
  • Persuasive Negotiation
  • Adaptable to Changing Demands
  • Product Sales
  • Retail Industry Experience
  • Willingness to Learn
Education and Training
Florida International University Miami, FL Expected in 02/2023 : - GPA :

GPA: 2.11

  • Pell Grant Recipient
  • Honors Pride Club Member, 2021-Present
Terra Environmental Research Institute Miami, FL Expected in 06/2021 High School Diploma : - GPA :
  • AP Language Arts Course: Passed with a 4/5
  • Film Club Member, 2017
  • Photography Club Member, 2017
  • Art Club Member, 2017
  • Graduated cum laude
  • 4.1 GPA
Cole Haan - Sales Associate/Key Holder
Rehoboth Beach, DE, 01/2022 - 09/2022
  • Counted registers to confirm correct ending balance when closing and opening store as well as handled the nightly deposit slips and counted the safe during opening and closing the store.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Monitored sales performance through analysis of sales reports and comparison shopping.
  • Calculated bill totals and tax amounts.
  • Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
  • Invited customers to participate in store activities and special events.
  • Maintained updated brand and product knowledge to deliver optimum customer shopping experience.
  • Completed point of sale opening and closing functions to enable accurate transaction processing and accounting operations.
  • Coached and mentored coworkers in proven sales techniques to facilitate more customer purchases and higher store revenues.
  • Adhered to company policies and procedures and recommended coworkers' compliance to establish uniform standard of conduct.
  • Performed store opening and closing tasks to comply with preset store operations guidelines.
  • Stocked and merchandised products in compliance with Plan-o-Grams and company guidelines to facilitate organized, attractive store layout.
  • Handled opening and closing duties to keep store organized, well-stocked and running smoothly.
  • Operated cash register.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Maintained store and maintained appearance.
  • Developed good working relationships with store leadership and sales personnel.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Monitored sales floor to prevent product loss and item damage.
  • Signed for incoming shipments in manager's absence.
  • Suggested additional items and merchandise to boost sales.
  • Set up visually appealing promotional displays.
Liberty Mutual - Sales Associate
Atlanta, GA, 08/2003 - 05/2022
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed trusting relationships with customers by making personal connections.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Used technology resources to assist customers in locating and selecting items.
  • Increased purchase amounts by cross-selling with similar products.
Arby's, Llc - Crew Member
Walker, MI, 07/2021 - 08/2021
  • Served food quickly for positive guest experiences.
  • Organized and restocked supplies to support operations and team productivity.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Took orders from patrons and input selections into store computer system.
  • Packed fast food products in approved containers, cups and bags.
  • Drove team success by quickly completing assigned tasks.
  • Upheld high standards of productivity and quality in operations.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Presented orders to guests within anticipated service times.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Explained current promotional information and items to patrons.
  • Assisted patrons in making menu selections.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Maintained safe food handling practices to prevent germ spread.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Brewed and served coffee and tea with preferred add-ins.
  • Tailored orders to address customer allergies and gluten concerns.
Bold Sound - Assistant Audio/Visual Technician
City, STATE, 12/2013 - 12/2020
  • Worked to set up audio, visual, and lighting aspects of multiple events from various clients
  • Mainly involved in volunteer work.
  • Checked completed work for quality and accuracy.
  • Serviced and maintained all audiovisual systems according to project guidelines.
  • Followed specifications to pull and terminate cables.
  • Employed best practices and safety protocols during equipment installations.
  • Transported and installed equipment for weddings, concerts and other live events.
  • Controlled lights, sound and A/V equipment during live productions.
  • Collaborated with production staff to deliver exceptional performances.
  • Placed microphones in specific locations to maximize audio quality.
English :
Native/ Bilingual
Negotiated :
Spanish :
Negotiated :

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Resume Overview

School Attended

  • Florida International University
  • Terra Environmental Research Institute

Job Titles Held:

  • Sales Associate/Key Holder
  • Sales Associate
  • Crew Member
  • Assistant Audio/Visual Technician


  • High School Diploma

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