LiveCareer-Resume

sales associate furniture and rug specialist resume example with 20+ years of experience

JC J S S JS J S S JS J S S JS J S S JS J S S JS J S S JS
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Friendly retail professional with successful background in sales and marketing. Drives sales-goal attainment and customer satisfaction through exceptional customer relations and sales abilities. Proficient in use of POS software. Highly experienced [Job Title] known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

Skills
  • Loss Prevention Goals Monitoring
  • Brand Visibility
  • Merchandising and Display
  • Strong Communication and Interpersonal Skills
  • Upselling Strategies
  • Inbound Customer Calls
  • Sales and Promotions
  • Cash Register Operations
  • Organization Strategies
  • Persuasive Selling
  • Teamwork and Collaboration
  • Client Needs Assessment
  • Completing Purchases
  • Customer Service
  • Policy and Procedure Adherence
  • Suggestive Selling
  • Time Management
  • Store Opening and Closing
  • Upselling Techniques
  • Order Processing
  • Ability to Lift 40 Pounds
  • Excellent Written and Verbal Communication
  • Cash Handling
  • Building Customer Loyalty
  • POS System Operations
  • Retail Store Operations
Work History
01/2013 to Current Sales Associate Furniture and Rug Specialist Macy's Furniture Gallery | City, STATE,
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Greeted customers and helped with product questions, selections and purchases.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Helped customers complete purchases, locate items and join reward programs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Answered questions about store policies and addressed customer concerns.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Spoke to customers in native language to increase loyalty and establish relationships.
08/2007 to 06/2008 Receptionist Clerk Pediactric Associates Of Brooklyn | City, STATE,
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered central telephone system and directed calls accordingly.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Confirmed appointments, communicated with clients and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Corresponded with clients through email, telephone or postal mail.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
09/1995 to 10/2005 Cashier Manager Joe's Bakery | City, STATE,
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
  • Monitored areas for security issues and safety hazards.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Education
Expected in to to GED | International High School At Lafayette, Brooklyn, NY GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • International High School At Lafayette

Job Titles Held:

  • Sales Associate Furniture and Rug Specialist
  • Receptionist Clerk
  • Cashier Manager

Degrees

  • GED

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: