Sales Associate Front Desk Receptionist resume example with 4+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
College student pursuing major in Paralegal Studies seeking opportunity to work and grow under guidance of experienced Law Firms. Offering specialized knowledge in customer service. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Team-oriented with strong administration skills and record keeping . Excited to gain invaluable hands-on experience while helping clients achieve goals.
Skills
Office Supplies Inventory Management
Sensitive Information Handling
Decision-Making Abilities
Strategic Planning
Mail Processing
File And Database Management
Stocking And Replenishing
Work Independently
Monitoring
Court Orders
Computer Tracking
Court Procedures
Court Documents
Court Documents
Court Proceedings
Work History
10/2019 to CurrentSales Associate/Front Desk ReceptionistArdent Health Services | Topeka, KS,
Check-in members and guest - Contact members, package holders, leads, missed guest about monthly promotions - Sale memberships - Take guest on tours - Answer phone calls - Reconcile classes and charge clients - Open and close studio - Organize, scan, and file documents at end of each shift - Contact log any information about client's or potential client's for coworkers or for personal use - Create new accounts for new clients - Customer service - Keep studio faculty clean and organized.
Managed over 40 calls per day.
Confirmed relevant guest information and payment methods to prevent fraud.
Swiftly respond to requests and other inquiries made via establishment website, email, or phone.
Promptly answered multi-line phone system and greeted callers enthusiastically.
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Calculated billings and processed payments to member's accounts, reviewing all charges with guests at checkout.
Retrieved mail, packages, and documents on behalf of guests, promptly verifying receipt and arrange for pickup or transmittal.
Implemented up-selling strategies, encompassing recommendations of accessories, and complementary purchases.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
05/2019 to 07/2019ReceptionistShreve & Co | City, STATE,
Processing transactions - Restock supplies for sales associates on all floors - Provide customers with drinks - Answer phone calls - File paperwork - Open and close POS systems.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Handled credit and debit card payment processing to complete purchasing experience.
03/2016 to 06/2019Kids Club Attendant/ Front Desk/ Graveyard24 Hour Fitness USA Inc. | City, STATE,
Take care of members and guest’s children during kids club hours; playing games, watch movies, arts, and crafts.
Clean stockroom and kids club facility - Provide customer service to club members and guests.
Check-in members - Cashier - Restock products - Help members make payments, set up new online payments, and warn members if there are any issues with their membership.
Check-in guests and provide information about membership options; initiate guest passes - Enroll guests up with membership's - Promote facilities assets and monthly promotions.
Handled over several thousands of dollars in cash during closing hours- Deposited money into safe - Closed register and on site store .
Set up personal training and enrollment appointments for any member and guest.
Take notes on every guest that comes in to provide coworker’s full detailed information on what guest's are looking for.
Worked with children individually and in groups to teach social, communicative, and problem-solving skills.
Performed effective schedule balance between rest periods, active play, and instruction.
Cared for children ages 6 months to 12 years old in nurturing and age-appropriate way.
Education
Expected in 01/2022Associates | Paralegal StudiesSkyline Community College, San Bruno, CA, GPA:
Expected in 05/2016High School Diploma | Abraham Lincoln High School, San Francisco, CA, GPA:
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