LiveCareer-Resume

sales associate resume example with 20+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.

Skills
  • Verbal and Written Communication
  • Cash Handling Accuracy
  • Stocking and Receiving
  • Product Recommendations
  • Store Opening and Closing
  • Time Management
  • Customer Service
  • Merchandising
  • Order Processing
  • Retail Loss Prevention
  • Cash Handling
  • Flexible Schedule
  • Problem-Solving
  • POS System Operation
  • Stockroom Upkeep
  • Customer Needs Assessment
  • Self-Checkout Assistance
  • Relationship Selling
  • Policy and Procedure Adherence
  • Sales Goals Attainment
  • Upselling Techniques
  • Dispute Mediation
  • Display Setup
  • Merchandising Knowledge
  • Inventory Control Procedures
  • Verbal/Written Communication
  • Sales Expertise
  • Money Transfer Systems
  • Product Sales
  • Team Player Mentality
  • Cash Register Operation
  • Strategic Planning
  • Reading Comprehension Skills
  • Written and Oral Communication Skills
  • Friendly and Outgoing
  • Retail Store Operations
  • Listening Skills
  • Excellent Communication Skills
  • Documentation and Recordkeeping
  • Energetic Self-Starter
  • Customer- and Service-Oriented
  • Superb Time Management
  • Reliable and Punctual
Experience
08/2022 to 01/2023 Sales Associate Ace Hardware | Kansas City, KS,
  • Operated multi-line phone system and online messaging system to communicate with customers.
  • Adhered to company initiatives and achieved established goals.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Worked with fellow sales team members to achieve group targets.
  • Developed trusting relationships with customers by making personal connections.
  • Increased purchase amounts by cross-selling with similar products.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Collected payments and provided accurate change.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered incoming telephone calls to provide store, products and services information.
  • Helped customers find specific products, answered questions and offered product advice.
  • Obtained signatures for financial documents and internal and external invoices.
  • Assessed customer needs to provide assistance and information on product features.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Used technology resources to assist customers in locating and selecting items.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Built and maintained relationships with peers and upper management to drive team success.
08/2013 to 05/2022 Food Service Specialist and Cashier Ace Hardware | Lakeland, FL,
  • Checked daily menus in order to accurately gather and prepare ingredients for entrees, sides and desserts.
  • Used correct cleaning and sanitizing techniques on surfaces, tools and equipment.
  • Set up, restocked and cleaned dining areas.
  • Prepared nutritious meals according to standard guidelines.
  • Followed established recipes to prepare foods using techniques such as frying, simmering and steaming.
  • Followed recipes and customer requests to prepare meals.
  • Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
  • Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
  • Followed recipes to cut, chop and combine correct ingredients and quantities to meet quality standards.
  • Performed variety of duties related to food service.
  • Verified orders and bagged items for easy transport.
  • Complied with company service standards and adhered to inventory and cash control procedures.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Answered customers' questions and provided information on store procedures or policies.
  • Assisted customers by providing information and resolving complaints.
  • Offered customers carry-out service at completion of transaction.
  • Welcomed customers, offering assistance to help find store items.
  • Greeted customers promptly and responded to questions.
  • Counted and balanced cashier drawers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Built and maintained productive relationships with employees.
  • Scanned items and checked pricing on cash register for accuracy.
  • Checked personal identifications during alcohol and tobacco sales.
  • Remained aware of surroundings and secured cash to minimize loss potential.
  • Answered phone calls to assist customers with questions and orders.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Maintained work area and kept cash drawer organized.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Processed returned merchandise by strictly following store return and exchange procedures.
08/1988 to 01/2011 Cleaner, Building Service Helper I) Milwaukee Public Schools, MPS | City, STATE,
  • Maintained safety protocols through safe handling of equipment and chemicals.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Cleaned windows, glass partitions and mirrors with cleaners and sponges.
  • Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
  • Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries.
  • Replenished supply of hand soap, paper towels and other consumables.
  • Created inventory checklists and stocked housekeeping carts.
  • Performed daily dusting, leather and wood surface polishing and wall washing.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Responded to emergency cleaning requests to meet client expectations.
  • Mixed water and detergents in containers to prepare chemical cleaning solutions.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Emptied wastebaskets to transport trash and waste to proper disposal areas.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Transported trash and hazardous waste to appropriate disposal area.
  • Used shampoos and steam equipment to periodically clean upholstery and carpeting.
  • Sanitized frequented areas and equipment using approved supplies.
  • Restocked supplies, replacing toiletries, liners and soaps.
06/1994 to 05/2005 Sales Associate Macys Department Store | City, STATE,
  • Adhered to company initiatives and achieved established goals.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Worked with fellow sales team members to achieve group targets.
  • Developed trusting relationships with customers by making personal connections.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
  • Increased purchase amounts by cross-selling with similar products.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Collected payments and provided accurate change.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered incoming telephone calls to provide store, products and services information.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Helped customers find specific products, answered questions and offered product advice.
  • Obtained signatures for financial documents and internal and external invoices.
  • Assessed customer needs to provide assistance and information on product features.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Used technology resources to assist customers in locating and selecting items.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
Education and Training
Expected in 06/1965 High School Diploma | West Division High School , Milwaukee, WI, GPA:

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Resume Overview

School Attended

  • West Division High School

Job Titles Held:

  • Sales Associate
  • Food Service Specialist and Cashier
  • Cleaner, Building Service Helper I)
  • Sales Associate

Degrees

  • High School Diploma

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