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Dedicated Sales Associate offering 8 years of success in fostering quality shopping experiences through expert needs assessment and extensive product knowledge. Proven history of exceeding sales targets and meeting customer needs with effective product solutions. Skilled in training and mentoring new associates on customer service and sales best practices. Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 8 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.
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- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Sold various products by explaining unique features and educating customers on proper application.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Recommended merchandise to customers based on needs and preferences.
- Stayed up to date on store promotions, payment policies and security practices.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Recommended optimal merchandise based on customer needs and desires.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Educated customers on product and service offerings.
- Backed up cashiers in serving high volume of customers by expertly bagging products.
- Increased customer satisfaction with assistance for any request or question.
- Helped supervisor control customer flow and backed-up lines by running registers during busy periods.
- Swept and mopped front end during shifts to maintain professional appearance.
- Received product orders, unloaded merchandise and arranged store stock into appealing displays.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Stayed up to date on current item discounts to support promotions.
- Assisted customers to find appropriate products, answered product questions and provided product solutions.
- Helped customers find specific products, answered questions and offered product advice.
- Welcomed customers, offering assistance to help find necessary store items.
- Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
- Processed customer payments quickly and returned exact change and receipts.
- Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Urasoe Commercial High School - Urasoe Okinawa,Japan,
- Major in International Tourism
I can speak,read,write and understand four languages such as, Japanese,English,Tagalog and Cebuano.
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School Attended
- Urasoe Commercial High School
Job Titles Held:
- Sales Associate
- Cashier Assistant
- Waitress
Degrees
- High School Diploma
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