Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering [Number] years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.

  • Sales
  • Product and Service Sales
  • Excellent Communication Skills
  • Cash Handling Accuracy
  • Learning Strategies
  • Operation Monitoring
  • Refunds Exchanges and Adjustments
  • Processing Item Returns
  • Accurate Money Handling
  • Merchandising Understanding
  • Listening Skills
  • Merchandising Knowledge
  • Cash Register Operation
  • Merchandising
  • Cleaning
  • Sales Goals
  • Written and Oral Communication Skills
  • Problem-Solving Skills
  • Item Location
  • Negotiations
  • Exceptional Customer Service
  • Reading Comprehension Skills
01/2020 to 04/2021
Sales Associate Audioeye, Inc. New York, NY,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
  • Won store sales competition for [Task], resulting in [Result].
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Surpassed daily sales goals [Number]% by cross-selling [Product or Service] and promoting additional products.
  • Processed orders through [System] and coordinated product deliveries.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Helped average of [Number] customers per day by responding to inquiries and locating products.
07/2017 to 09/2019
Store Manager Walgreens Muskegon, MI,
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Boosted sales by [Number]% by cultivating customer rapport and delivering superior customer service.
  • Diminished total loss by [Number]% by implementing effective operational improvements.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Oversaw all store operations while generating $[Amount] in monthly sales.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Corrected operational discrepancies by developing and executing process improvements.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
01/2016 to 06/2017
Assistant Store Manager Rothys Washington, DC,
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Built proactive and productive relationships with [Job title] and business agents to maintain operational efficiency.
  • Promoted and supported strong relationships with local community organizations in surrounding area.
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Education and Training
Expected in 06/2011
High School Diploma:
Robert E Lee High School - Jacksonville, FL,
Expected in
Florida State College At Jacksonville - Jacksonville, FL

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Resume Overview

School Attended

  • Robert E Lee High School
  • Florida State College At Jacksonville

Job Titles Held:

  • Sales Associate
  • Store Manager
  • Assistant Store Manager


  • High School Diploma
  • Some College (No Degree)

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