Experienced Server with 5+ years customer service experience. I have the ability to build repeating clients. I have maintained this job since I was a freshmen in High School and I am now a graduate from Toni & Guy cosmetology school. Experienced hostess/supervisor with strong leadership and relationship-building skills. I am a hard worker , and I build strong conversations with clients. I am very welcoming, and I always make sure I get the job done. I'm currently interested in furthering my education and going back to school. Working at Foulkways gave me experience working with elderly people and meeting their needs and i am very passionate in working and helping people, in any way that I can. Currently working as Sales Associate at Sally Beauty's Supply Store with extensive knowledge of the hair/fashion and cosmetic industries. Energetic and outgoing with an innate drive to make sales quota. Award-winning retail sales and customer service expert. Consistently meets commission-based sales goals.
Ability to communicate clearly. Ability to handle fast-paced environment.
Ability to multi task.
Ability to maintain supplies.
Ability to work on weekends and holidays.
Able to establish and maintain effective working relationships.
Ability to type and work computer programs.
Able to follow instructions and established procedures.
Able to keep a clean and sanitary work station
Able to maintain personal hygiene
Able to work in a fast paced environment
Able to work in continuously-standing position for four or more hours Energetic, friendly, and enthusiastic
Perfect attendance record
In-depth fashion knowledge
Dedicated team player
MS Office proficient
Fulfilled all supervisory duties when Store Manager was on vacation. Named “Associate of the Quarter” for exceeding all customer service goals.
Sally's Beauty and SupplyNorth Wales, PASales Associate05/2014 to Current
Greet Customers, ask if they need any help with hair products
Front & face store, back stock
Minor housekeeping, keeping the store in excellent shape
Price Changes/ Markdowns Worked as a team member to provide the highest level of service to customers.
Ability to use a cashier register
Ability to handle and manage money
Exceeded targeted sales goals by 15%.
Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Placed special merchandise orders for customers. Shared product knowledge with customers while making personal recommendations.
Panera BreadNorth Wales, PACashier08/2013 to 05/2014
Worked as a team member to provide the highest level of service to customers.
Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
Received and processed cash and credit payments for in-resturant.
Won Employee of the month for the month of November 2013
Posh Hair SalonNorristown, PaHair assistant/ Receptionist07/2013 to 08/2013
Shampooing, assisting in managing the customers hair.
Scheduling and managing appointments
Answering any questions on products or hair care products
Keeping salon cleaned and sanitized
Ensured to maintain stylist schedule and clientele database Restock and order salon supplies, wash robes and towels
Assist stylists in organizing and restocking their stations.
Ensure total customer satisfaction through salon service
Assisting and answering any questions of the customer
Having excellent communication Received and processed cash and credit payments for in-store purchases.
Foulkways At GwyneddNorth Wales, PaServer/Hostess04/2008 to 06/2012
Greeted residents upon entrance and seating them in the dinning room Assisted customers over the phone regarding room services or dinner reservations. Looking over the servers to make sure they stay on task. I was Responsible for handling customer account inquiries /service complaints and ensure customer satisfaction. Scanning and checking customers in for their meals. Supervises as well as coordinates activities of dining room personnel to provide fast courteous service to residents. Assigns work tasks as well as coordinates activities of dining room personnel to make sure prompt courteous service to patrons.
High School Diploma:Academic 2011Wissahickon High School, Ambler, Pa 19002, USA
Trade School:Cosmetology2013Toni and Guy Hairdressing Academy, Ambler, PA, USAContinuing education in Cosmetology