Jessica Claire
- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- (555) 432-1000
- resumesample@example.com
Summary
Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 5 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.
Skills
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Experience
Sales Associate, 08/2018 to Current
Bassett Furniture Industries Incorporated – Grand Junction, CO,
Bassett Furniture Industries Incorporated – Grand Junction, CO,
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Recognized by management for providing exceptional customer service.
- Handled all delegated tasks, including the register and customer service.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Improved customer satisfaction by finding creative solutions to problems.
- Earned reputation for good attendance and hard work.
- Improved operations by working with team members and customers to find workable solutions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Sold various products by explaining unique features and educating customers on proper application.
- Offered product and service consultations and employed upselling techniques.
- Assisted customers by finding needed clothing items and checking inventory for items at other locations.
- Educated customers on product and service offerings.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Used a cash register system to ring up customer purchases, process payments and issue receipts.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Recommended optimal merchandise based on customer needs and desires.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Stayed up to date on store promotions, payment policies and security practices.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
Sales Associate, 08/2017 to 05/2018
Bassett Furniture Industries Incorporated – Greenville, SC,
Bassett Furniture Industries Incorporated – Greenville, SC,
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Offered product and service consultations and employed upselling techniques.
- Recommended merchandise to customers based on needs and preferences.
- Negotiated and closed deals with minimal oversight.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Educated customers on product and service offerings.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Stayed up to date on store promotions, payment policies and security practices.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Communicated with customers about Legos offerings, including policies, restrictions and refund policies.
Sales Associate, 09/2016 to 03/2017
Bassett Furniture Industries Incorporated – Irvine, CA,
Bassett Furniture Industries Incorporated – Irvine, CA,
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Sold various products by explaining unique features and educating customers on proper application.
- Offered product and service consultations and employed upselling techniques.
- Assisted customers by finding needed fabric and checking inventory for items at other locations.
- Negotiated and closed deals with minimal oversight.
- Recommended merchandise to customers based on needs and preferences.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Educated customers on product and service offerings.
- Used a cash register system to ring up customer purchases, process payments and issue receipts.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Recommended optimal merchandise based on customer needs and desires.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Stayed up to date on store promotions, payment policies and security practices.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Cashier, 04/2015 to 03/2016
Whole Foods – Charleston, SC,
Whole Foods – Charleston, SC,
- Provided assistance with purchases, locating items and signing up for rewards programs.
- Helped customers find specific products, answering questions and offering advice.
- Processed returned items in accordance with store policy.
- Read weekly sales inserts and monitored price changes.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Monitored sidewalk sales events to protect products, added new merchandise and rang up purchases at outside registers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Worked closely with front-end staff to assist customers.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Processed customer payments quickly and returned exact change and receipts.
- Learned roles of other departments to provide coverage and keep store operational.
- Welcomed customers, offering assistance to help find necessary store items.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Education and Training
Associate of Arts: Visual And Performing Arts, Expected in 12/2020
Northern Virginia Community College - Annandale, VA
Northern Virginia Community College - Annandale, VA
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Resume Overview
School Attended
- Northern Virginia Community College
Job Titles Held:
- Sales Associate
- Sales Associate
- Sales Associate
- Cashier
Degrees
- Associate of Arts
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