Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Sales proficiency
  • Verbal and written communication
  • Complaint resolution
  • Order Fulfillment
  • Inbound and Outbound Calling
  • Multi-line phone talent
  • POS systems expert
  • Professional telephone demeanor
  • Money handling abilities
  • Creative problem solving
  • Recordkeeping strengths
  • Administrative support
  • Account management
  • Shipping procedures understanding
Work History
Sales Associate, 11/2001 - 03/2008
Beacon New York, NY,
  • Tracked stock using company inventory management software.
  • Maintained records related to sales, returns and inventory availability.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Achieved monthly sales goals by using successful strategies to promote specials, desserts and sides.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Solicited, negotiated and booked new and repeat business through previous clients and local businesses to maximize catering revenue and meet and exceed goals.
  • Encouraged preparation of all product according to recipe and in compliance with allergen and sanitation standards.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Managed in-person and telephone guest inquiries and customer service requests using Salesforce software.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Greeted new customers, discussed specials, took orders and built immediate positive connections with guests.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying orders.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Assistant Office Manager, 04/2008 - 10/2014
Aspen Dental Rapid City, SD,
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Produced highly accurate internal and external letters and memoranda.
  • Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
  • Managed accurate and fully compliant AP/AR operations by documenting expenses, reconciling accounts and correcting discrepancies.
  • Mentored office employees on proper administrative procedures and how to use programs such as Software, keeping operations consistent and efficient for maximum performance.
  • Recorded expenses and maintained accounting records in Software.
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation.
Customer Service Representative, 06/2012 - 08/2013
Vallen Peachtree Corners, GA,
  • Maintained accurate inventory records to provide data for use in audits and completion of order requests
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
  • Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
  • Entered quantity received against purchase order in computer system.
  • Operated PC and RF-based computer systems for inventory management.
  • Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
  • Completed over 10+ customer orders each day in warehouse setting.
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Produced high-quality documents, sprClaireheets and presentations for internal and customer-facing needs using MS Office suite.
  • Managed office operations while scheduling appointments for department managers.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
Instacart Shopper, 11/2020 - Current
Instacart Bradenton, FL,
  • Conferred with customers to understand needs and make targeted product recommendations.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Worked productively with customers to meet order requirements and service expectations.
  • Used mobile application to complete orders, request permission for substitutions and communicate in real-time with online order customers.
  • Loaded and unloaded orders at customer's homes or locations.
  • Tracked substitutions and informed customers of changes.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Picked quality and accurate items for Number daily customer orders.
Education
High School Diploma : General Studies, Expected in 05/2004
-
Belleville East High School - Belleville, IL,
GPA:

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Resume Overview

School Attended

  • Belleville East High School

Job Titles Held:

  • Sales Associate
  • Assistant Office Manager
  • Customer Service Representative
  • Instacart Shopper

Degrees

  • High School Diploma

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