LiveCareer-Resume

sales associate resume example with 2+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Skills
  • Stocking and Replenishing
  • Sales
  • Exceptional Customer Service
  • Excellent people skills
  • Upselling
  • Communication skills
  • Cash Handling
  • Merchandising Knowledge
  • Product and Service Sales
  • Multi-tasking strength
  • Problem-solving skills
  • Cash register operations
  • Adapt to diverse groups
  • Complaint resolution
  • Order fulfillment
  • Creative problem solving
Work History
08/2019 to Current Sales Associate Belle Tire | Joliet, IL,
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
  • Trained and developed new sales team associates in products, selling techniques and company procedures
  • Maintained organized, presentable merchandise to drive continuous sales
  • Educated customers on promotions to enhance sales
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites
  • Solved customer challenges by offering relevant products and services
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
  • Engaged with customers to effectively build rapport and lasting relationships
  • Prepared merchandise for sales floor by pricing or tagging
01/2019 to 09/2019 Sales Associate Blavity Inc. | Los Angeles (Remote), CA,
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Trained and developed new sales team associates in products, selling techniques and company procedures
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
  • Maintained organized, presentable merchandise to drive continuous sales
  • Educated customers on promotions to enhance sales
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
  • Engaged with customers to effectively build rapport and lasting relationships
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
  • Processed product returns and assisted customers with other selections
01/2019 to 09/2019 Barista Space Needle | Seattle, WA,
  • Created hundreds of drinks in average shifts with consistently positive customer satisfaction scores.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every 15 minutes.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Prepared coffee, cleaned dining areas, opened register and carried out other opening duties.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Educated coworkers and customers about new products.
  • Created original artwork for specials board display daily.
  • Controlled line and crowd with quick, efficient service.
  • Memorized recipes for close to 50 specialty coffee beverages and seasonal offerings.
Education
Expected in 05/2018 High School Diploma | Madison High School, Madison Heights, MI GPA:
  • Member of women of tommorow

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Resume Overview

School Attended

  • Madison High School

Job Titles Held:

  • Sales Associate
  • Sales Associate
  • Barista

Degrees

  • High School Diploma

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