Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Enthusiastic human services intern eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the human services degree.
Skills
Multi-tasking strength
Communication skills
Client Service
Professional demeanor
Problem-solving skills
Relationship building
Excellent people skills
Stocking and Replenishing
POS Systems
Identification Checks
Cash Drawer Management
Bagging and Packaging
Product and Service Sales
Product Restocking
Refund Handling
Maintaining Store Appearance
Retail Merchandising
Staff Management
Organization
Customer Service
Team Management
Work History
Sales Associate, 09/2018 to 04/2019 Belle Tire – Aurora, IL,
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Maintained organized, presentable merchandise to drive continuous sales.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Educated customers on promotions to enhance sales.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
Engaged with customers to effectively build rapport and lasting relationships.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Checked prices for customers and processed items sold by scanning barcodes.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Counted cash in register drawer before opening and after closing.
Assisted customers by answering questions and fulfilling requests.
Assisted customers with special services, account updates and promotional options.
Assistant Store Manager, 10/2013 to 05/2014 Salvation Army Usa – Burnsville, MN,
Though I was just the assistant manager, I ran the store due the previous manager transferring to another store, with one other assistant manager and one cashier.
Rotated merchandise and displays to feature new products and promotions.
Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Maintained an exceptionally clean, customer-friendly and well-run store.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Onboarded new employees, including training, mentoring and new hire documentation.
Monitored security and handled incidents calmly.
Maintained high levels of organization in store by directing customers and replenishing merchandise.
Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
Developed and managed employee schedules, balancing individual requests, business needs, and to meet customer service demands.
Answered questions about store policies and concerns to support positive customer experiences.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Conducted monthly inventories of raw materials and components on work floor.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Provided management with feedback regarding employee performance and training needs.
Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Maintained current knowledge of all facets of operations.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Checked identification for proof-of-age and refused tobacco sales to underage customers.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Assisted customers by answering questions and fulfilling requests.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Educated customers on promotions to enhance sales.
Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
Stayed current on available products, store promotions and customer service policies to better shoppers.
Managed inventory storage in clean and organized fashion.
Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate.
Monitored deliveries by checking merchandise against invoice paperwork.
Blocked and faced products on displays and shelves in accordance with company policy.
Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
Supported promotional plans by updating signage with price changes.
Greeted customers and directed to requested products.
Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
Managed timely and effective replacement of damaged or missing products.
Demonstrated strong communication skills and understanding of packing slip processing requirements.
Pet Care Associate, 08/2010 to 12/2010 Vca Antech, Inc. – Granada Hills, CA,
Picked up and placed animal waste produced in public areas in proper receptacles.
Wash food and water dishes for all small animals in the store.
Give all animals their food and water every morning.
Clean fish tanks once a week or more if necessary.
Developed client relationships through careful listening and effective question response.
Cared for sick or injured animals by seeking out veterinary care when necessary.
Maintained and updated daily log for all of the sick animals.
Monitored health and behavior of animals by looking for urine and fecal output and observing appetite during feeding.
Mixed and administered special food formulas to individual animals based on unique dietary needs.
Monitored animals for signs of disease, illness or injury and communicated concerns to a manager.
Helped customers pick out the animal they wanted and helped them fill the contract to buy it out.
Cared for sick or injured animals by seeking out veterinary care and notifying a manager.
Followed all pet care instructions, including dietary needs and medication regimens.
Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Provided top-notch customer service to every customer and exceptional care to all animals.
Trained new staff members on how to properly care for our animals.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Counted cash in register drawer at beginning and end of shift.
Checked prices for customers and processed items sold by scanning barcodes.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Assisted customers by answering questions and fulfilling requests.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Educated customers on promotions to enhance sales.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Reviewed weekly sales circulars and monitored price changes.
Answered questions about store policies and concerns to support positive customer experiences.
Used cash registers and POS systems to request and record customer orders and compute bills.
Education
: , Expected in Newburgh Free Academy - Newburgh, NY GPA:
GED: , Expected in 06/2013 Middletown High School - Middletown, NY GPA:
Associate of Science: Human Services, Expected in 12/2021 Orange County Community College - Middletown, NY GPA:
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