Currently team-oriented, with strong customer service skills. I have a strong record for establishing solid relationships with customers, clients, and co-workers. In the past, I have had assisted with youth as being a coach and counselor on a volunteer basis. In the future I plan to work with adults, as well as children. As of now, I am a hard-working, entry level Psychologist/Social Worker, looking to apply my education and experience to a job in Mental Health and Counseling.
Six Sigma Yellow. Belt Certified July 2013 *Computer Skills. (Typing, Data Entry, Word, Excel, etc.) |
Ranked Top Sales Associate outselling Sales Leads in Hook-ups and regular sell items.
Established relationships with customers on first-name basis.
- Proactively acknowledged, greeted and assisted customers in the store Offered customers with exemplary and timely service Provided accurate product information Served multiple customers, discovered their needs, and made recommendations to generate sales Recommended alternative purchase choices Merchandised, stocked and replenished the selling floor constantly Maintained working knowledge of store's policies and procedures Organized and cleaned store during downtime Handled cash, checks, and credit card transactions Managed the register in accordance with POS guidelines Addressed loss prevention issues immediately Communicate to coworkers and supervisors through standard telephone and wireless audio systems Merchandised, restocked and maintained sales floor Built and maintained internal and external customer satisfaction Met and exceeded sales goals Upheld brand and operational standards Processed shipments and ensured all merchandise is represented on the floor Assisted supervisors to identify and resolve issues in the store.
- Maintain sanitation, health, and safety standards in work areas.
- Clean food preparation areas, cooking surfaces, and utensils.
- Verify that prepared food meets requirements for quality and quantity.
- Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold.
- Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
- Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions.
- Take food and drink orders and receive payment from customers.
- Clean, stock, and restock workstations and display cases.
- Cook the exact number of items ordered by each customer, working on several different orders simultaneously.
- Wash, cut, and prepare foods designated for cooking.
- Serve orders to customers at windows, counters, or tables.
- Prepare and serve beverages such as coffee and fountain drinks.
- Maintain sanitation, health, and safety standards in work areas.
- Verify that prepared food meets requirements for quality and quantity.
- Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold.
- Prepare specialty foods such as pizzas, fish and chips, sandwiches, and tacos, following specific methods that usually require short preparation time.
- Take food and drink orders and receive payment from customers.
- Clean, stock, and restock workstations and display cases.
- Wash, cut, and prepare foods designated for cooking.
- Serve orders to customers at windows, counters, or tables.
- Prepare and serve beverages such as coffee and fountain drinks.
- Pre-cook items such as bacon, to prepare them for later use.
- Develop a customer relationship.
- Clean food preparation areas, cooking surfaces, and utensils.
- Provide Effective Customer Service Skills.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Refer unresolved customer grievances to designated departments for further investigation.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
- Work under Secure Floor Policy.
Psychology Human Services GPA: 2.7
Grand Loge Scholarship Winner (2012,2013, 2014)
GPA: 3.4
Four Years of Spanish (Conversational).
*Four Year Honor Roll during HighSchool.
*Team Captain of HighSchool Basketball Team.
*Member of Science Club, Latin Club, Spanish Club, Interact Club.
- Volunteered counseling students in Elementary School.
- Four Year Honor Roll
- Team Captain of Basketball Team.
- Member of Science Club, Latin Club, Spanish Club, Interact Club.
audio, billing, Interpersonal Skills, cooking, credit, customer satisfaction, Customer Service Skills, Data Entry, fat, forms, loss prevention, Excel, windows, Word, packaging, policies, POS, improvements in products, knowledge of store, quality, Read, recording, safety, selling, sales, shipping, Six Sigma, Spanish, tables, telephone, Typing
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School Attended
- Old Dominion University
- Thomas Dale High School
Job Titles Held:
- Sales Associate
- Team Member
- Team Member
- Customer Service Representative
Degrees
- Bachelor's Degree
- High School Diploma
- Diploma
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