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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Driven and resourceful Administrative professional with 3.5+ years of experience supporting work of high-achieving executive assistants. Track record supporting professional needs with well-organized precision. Sophisticated and graceful in managing high-volume workloads in rapidly changing environments. Detail-oriented and driven with expertise in problem solving and managing daily office functions. Uniquely qualified to perform any office tasks. Proficient in Quickbooks, Excel, and AIA formatting.

Skills
  • 65 WPM typing speed
  • Advanced MS Office Suite
  • QuickBooks expert
  • Multi-line phone proficiency
  • AR/AP
  • Business writing
  • Notary public
  • Accounting familiarity
  • Business Administration
  • Spreadsheet management
  • Filing and data archiving
  • Bookkeeping
  • Proficient in Payroll Mate
  • Proficient in Quickbooks
  • Excel formulas
  • Excel spreadsheets
  • Payroll coordination
  • Records management
  • Recruitment
  • Analytical skills
  • Strong communication skills
  • Employee relations
  • Invoice and payment processing
  • GL entries
  • Past due account management
  • Statement review
  • Payment coordination
  • Customer relations
Work History
07/2015 to 04/2016 Sales Associate Bluegreen Resorts | Leeds, AL,
  • Sold and fitted bridal dresses for brides-to-be and prom dresses to young females.
  • Assessed merchandise mix to continually broaden and improve assortments.
  • Altered patterns to fit client requirements.
  • Managed customer expectations with open consultations and frequent communication.
  • Worked with bridal and prom customers to understand requirements and provide exceptional service.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Maintained records related to sales, returns and inventory availability.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated customers on promotions to enhance sales.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
11/2014 to 07/2015 Executive Assistant Aleris International, Inc | Madison Heights, MI,
  • Sold and fitted bridal dresses for brides-to-be and prom dresses to young females.
  • Assessed merchandise mix to continually broaden and improve assortments.
  • Altered patterns to fit client requirements.
  • Managed customer expectations with open consultations and frequent communication.
  • Worked with bridal and prom customers to understand requirements and provide exceptional service.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Maintained records related to sales, returns and inventory availability.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated customers on promotions to enhance sales.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
04/2016 to Current Sales Associate Bluegreen Resorts | Lehi, UT,
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Educated customers on promotions to enhance sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
01/2019 to Current Human Resources Manager Advantage Xpo | Fort Worth, TX,
  • Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
  • Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
  • Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
  • Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
  • Prepared analysis of tax expenses for month-end accounting review.
  • Maintained daily bookkeeping report.
  • Employed effectively resolved payroll discrepancies.
  • Documented and processed all garnishments for bankruptcies, student loans and child support orders.
  • Monitored and tracked all employees' leave time.
  • Pulled internal reports as requested (salaries, bonuses, hours worked).
  • Compiled and analyzed financial information to prepare entries to accounts such as general ledger accounts documenting business transactions.
Education
Expected in 06/2014 High School Diploma | Metrolina Christian Academy, Indian Trail, NC, GPA:
Expected in 05/2018 Bachelor of Science | Human Services Wingate University, Wingate, NC GPA:
Certifications
  • Certified Notary Public

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Resume Overview

School Attended

  • Metrolina Christian Academy
  • Wingate University

Job Titles Held:

  • Sales Associate
  • Executive Assistant
  • Sales Associate
  • Human Resources Manager

Degrees

  • High School Diploma
  • Bachelor of Science

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