Sales Associate resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with a track record of driving increased sales, improving buying experience and elevating company profile with the target market. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Diligent about keeping merchandise presentable to maximize business revenue. Effectively demonstrate products, overcome objections and close sales. Persuasive in negotiating contracts and diplomatic in communicating with customers to build long-term, productive relationships. Dedicated Sales professional with a history of success achieving customer satisfaction, retention and referrals through continuous provision of top quality service. Blending strong analytical and communication skills to identify and address individual client needs, recommending and effectively promoting products in alignment with preferences. Strategically driving full sales lifecycles, overseeing efforts of teams across high-traffic retail environments. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Talented Sales Associate is effective at multi-tasking and maintaining a friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual sales goals. Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments. Reliable Retail Sales professional offering top-notch sales expertise, customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

  • Merchandising expertise
  • Stocking and replenishing
  • Merchandising understanding
  • Dining area cleanliness
  • Excellent people skills
  • Exceptional customer service
  • Adapt to diverse groups
  • Cash handling
  • Product and service sales
  • Client service
  • Sale expertise
  • Cash register operation
  • Product promotions
  • Interpersonal skills
  • Point of sale knowledge
  • Upselling
  • Communication skills
  • Contract preparation
  • Relationship building
  • Cash register operations
  • Professional demeanor
  • Flexible schedule
  • Organization
  • Customer service
  • Active listening skills
  • Cash register familiarity
  • Retail sales
  • Stocking
  • Personable
  • Technical aptitude
  • Retail merchandising specialist
  • Credit card transactions
  • Accurate money handling
  • Outstanding interpersonal skills
  • Strong work ethic
  • Merchandising
  • Opening and closing procedures
  • Telecheck processing terminal experience
  • POS systems knowledge
  • People-oriented
  • Friendly demeanor
  • Motivated team player
  • Sales experience
  • Customer-oriented
  • Computer literate
  • Goal-oriented
  • Shelving of products
  • Performance improvement
  • Safety processes and procedures
  • Cleaning procedures
  • Heavy lifting
  • Equipment monitoring
  • Customer relationships
  • Product restocking
  • Customer relations
Work History
Sales Associate, 01/2010 to Current
Breakthru Beverage GroupDurango, CO,
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Educated customers on promotions to enhance sales.
  • Processed product returns and assisted customers with other selections.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Increased sales by 5 to 10% by offering consultation on products and services and applying customer service and upselling techniques.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Engaged with customers to effectively build rapport and lasting relationships.
Company Owner, 04/1995 to 10/2011
Paul David's Lawn ServiceCity, STATE,
  • Managed 1 employe by supervising daily tasks.
  • Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
  • Aligned branding initiatives and sales strategies with client goals.
  • Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
  • Maintained store equipment, including computers, printers and fax machines.
  • Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Managed quality programs to reduce overdue compliance activities.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Busboy /Beverage Waiter, 10/1995 to 04/2000
Jacaranda HotelCity, STATE,
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Provided smooth and timely service to customers by providing additional silverware, extra napkins and cleaning spills.
  • Developed excellent relationships with managers and fellow team members to ensure success, build professional relationships and support positive work environment.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
  • Assisted wait staff with timely food delivery and guest requests.
  • Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
  • Provided attentive service and proactively assessed guest needs.
  • Ensured exceptional guest experiences through attentive service.
  • Offered product samples, answered questions and helped customers find items.
  • Monitored dining room inventory and replenished as necessary.
  • Greeted customers and answered any questions.
GED: , Expected in 01/1999
South Florida State College - Avon Park, FL

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Resume Overview

School Attended

  • South Florida State College

Job Titles Held:

  • Sales Associate
  • Company Owner
  • Busboy /Beverage Waiter


  • GED

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