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Sales Associate Resume Example

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SALES ASSOCIATE
Professional Summary

Reliable and upbeat sales associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Skills
  • Product and Service Sales
  • Interpersonal Communication
  • Point of Sale Knowledge
  • Accurate Money Handling
  • Store Merchandising
  • Sales Goals
  • Product Knowledge
  • Guest Services
  • Store opening and closing
  • Merchandising expertise
  • Sale expertise
  • Product promotions
  • Microsoft applications proficiency
  • People-oriented
  • Motivated team player
  • Upselling techniques
  • Employee relations
  • Technical aptitude
  • Natural leader
  • Credit card transactions
  • Skilled problem solver
  • Computer literate
  • Data entry
  • Consistently meets sales goals
  • Retail merchandising specialist
  • POS software expert
  • Goal-oriented
  • Superior organization ability
  • Outstanding interpersonal skills
  • Customer-oriented
  • Personable
  • Friendly demeanor
  • Strong work ethic
Work History
Sales Associate, 03/2019 to 07/2019
Spectrum – Buffalo, Minnesota
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Completed orders through Gateway system and organized product deliveries to meet customer timetables.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Provided information on company offerings to promote products and services to customers.
Restaurant Server, 11/2017 to 10/2018
Mystic Lake Casino Hotel – Prior Lake, Minnesota
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Managed food resources, memorized orders and wrote patron's food orders on slips in 67 seat restaurant.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Checked identification to enforce age requirement for alcoholic beverages.
  • Memorized restaurant wine stock and appropriate entree pairings.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
Restaurant Server, 05/2017 to 08/2018
Rainforest Cafe – Bloomington , Minnesota
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Monitored guests for intoxication and immediately reported concerns to management.
  • Memorized restaurant wine stock and appropriate entree pairings.
Restaurant Server, 09/2016 to 04/2017
Intercontinental Hotel - Citizens Restaurant – Saint Paul, Minnesota
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Monitored guests for intoxication and immediately reported concerns to management.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Checked identification to enforce age requirement for alcoholic beverages.
  • Memorized restaurant wine stock and appropriate entree pairings.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
Education
High School DiplomaST. Francis High School - ST. Francis , Minnesota
Certifications

Tips Gaming- ID# 4693860 Issued 12-18-17 Expires 12-11-2020

Food Managers Certification-Certification # 19055222 Expires 5/6/21

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Resume Overview

Companies Worked For:

  • Spectrum
  • Mystic Lake Casino Hotel
  • Rainforest Cafe
  • Intercontinental Hotel - Citizens Restaurant

School Attended

  • ST. Francis High School

Job Titles Held:

  • Sales Associate
  • Restaurant Server

Degrees

  • High School Diploma

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