, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Dependable sales associate/ server successful in providing efficient, high-quality customer service to guests. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, and management. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Talented Sales Assistant bringing enthusiasm and eagerness to learn new skills. Focused on maximizing business success by capitalizing on sales and service opportunities.
Skills
Sales expertise
Order Accuracy
Hospitality Service Expertise
Policies and Procedures
Problem solving strength
Customer Relations
Product and Service Sales
Exceptional Customer Service
Relationship building
Multi-tasking strength
Excellent people skills
Social perceptiveness
Adapt to diverse groups
Point of sale operation
Upselling
Product promotions
Guest Relations Management
Performance improvement
High-Volume Dining
Hospitality service expertise
Physical coordination
Customer needs anticipation and conflict mitigation
Personal grooming standards
Guest relations management
Work History
Sales Associate, 05/2018 - 05/2020 Caliva – Costa Mesa, CA,
Engaged with customers to effectively build rapport and lasting relationships.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Informed customers of current store promotions to encourage additional sales purchases.
Answered questions about store policies and addressed customer concerns.
Used POS system to process sales, returns, online orders and gift card activations.
Provided information on company offerings to promote products and services to customers.
Retained excellent client satisfaction ratings through outstanding service delivery.
Increased sales by offering advice on purchases and promoting additional products.
Built strong rapport with clients by understanding needs and clearly explaining products.
Helped resolve client problems quickly with superior customer service.
Utilized effective communication and active listening skills to create client rapport to grow profitability.
Communicated with customers to understand needs and recommend appropriate solutions.
Contacted customers and prospects to generate new business to achieve company growth goals.
Increased revenue by acquiring new customers and determining needs to offer relevant products.
Identified client needs, built relationships and overcame objections to drive sales.
Server, 11/2020 - 05/2021 Edgeworth Park At New Town – Williamsburg, VA,
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Increased sales significantly by upselling higher-end products to customers.
Cultivated warm relationships with regular customers.
Suggested appropriate food and drink pairings to increase per-ticket sales.
Kept server areas clean and stocked to increase efficiency while working tables.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Checked identification for minimum age for sale of alcoholic beverages.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Kept register accurate through correct billing, payment processing and cash management practices.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Banquet Server, 07/2015 - 05/2021 Enchantment Resort – Sedona, AZ,
Stayed up-to-date on menu changes to help customers make food choices.
Adapted service based on customer requests and kitchen readiness.
Provided friendly, courteous service to create memorable moments for guests.
Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.ll
Fostered enjoyable event atmosphere through friendly guest interactions
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Increased sales significantly by upselling higher-end products to customers.
Cultivated warm relationships with regular customers.
Worked with POS system to place orders, manage bills and handle complimentary items.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Checked guests' identification before serving alcoholic beverages.
Trained incoming staff on restaurant practices and procedures.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Education
High School Diploma: , Expected in - South Brunswick High School - Southport, NC GPA:
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