LiveCareer-Resume

sales associate resume example with 3+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

I am a very outgoing individual who loves to learn new things everyday on the job. I enjoy working with team members or individually, and have the communication skills to help make the daily tasks at a job more easy while working with others. I have a background in manufacturing, working in and knowing what manufacturing is all about and feel i have the knowledge and training needed to get back into a position in manufacturing. I also have a lot of skills at my current job at Unitedhealthcare with work on the computers, documenting information, taking phone calls, using many applications throughout the day to effectively do my job. I feel as if a human resources job would best suit me given my training but i am open to all positions! I am always willing to learn and grow within a company and have the mindset to get me to where i want to be, i feel like i would be a good fit for this position.

Skills
  • Cash handling accuracy
  • Dispute mediation
  • Retail loss prevention
  • Relationship selling
  • Inventory control procedures
  • Merchandising knowledge
  • Documentation and record keeping
  • Outgoing personality
  • Written and oral communication skills
  • Active listening
  • Strategic planning
  • Time management ability
  • Reliable and punctual
  • Customer service
  • Verbal/written communication
  • Computer competency
  • Reading comprehension skills
  • Team player mentality
  • Excellent communication skills
  • Inventory management
  • Superb time management
  • Phone call skills
Experience
Sales Associate, 06/2017 - 07/2018
Cape Cod Healthcare Inc. Plymouth, MA,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Recommended merchandise to customers based on needs and preferences.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Educated customers on product and service offerings.
Crater, 11/2018 - 06/2019
Doble Engineering Marlborough, MA,
  • Used company tracking system to locate and pick merchandise to fulfill daily customer orders.
  • Assembled products from raw materials and completed inspections.
  • Set up and operated production equipment according to daily work orders and safety procedures.
  • Recognized and reported defective material and equipment.
  • Inspected finished products for quality and adherence to customer specifications.
  • Unloaded incoming products off trucks, moved boxes to staging area, sorted items and transported to final storage locations.
  • Operated forklifts
  • Crated fans already assembled.
  • Was also part of the safety team, ensuring the shop floor safeness.
  • Started up and shut down processing equipment.
Customer Service Representative, 06/2019 - Current
Arthur J Gallagher & Co. Santa Ana, CA,
  • Reviewed account and service histories to identify trends and issues.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Documented conversations with customers to track requests, problems and solutions.
  • Addressed customer service inquiries quickly and accurately.
  • Processed claims
  • Used several different applications on our computer systems to effectively do my job.
Education and Training
High School Diploma: , Expected in 05/2018
-
Pittsville High School - Pittsville, WI
GPA:
Status -

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Resume Overview

School Attended

  • Pittsville High School

Job Titles Held:

  • Sales Associate
  • Crater
  • Customer Service Representative

Degrees

  • High School Diploma

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