Sales Associate Resume Example
I am a very outgoing individual who loves to learn new things everyday on the job. I enjoy working with team members or individually, and have the communication skills to help make the daily tasks at a job more easy while working with others. I have a background in manufacturing, working in and knowing what manufacturing is all about and feel i have the knowledge and training needed to get back into a position in manufacturing. I also have a lot of skills at my current job at Unitedhealthcare with work on the computers, documenting information, taking phone calls, using many applications throughout the day to effectively do my job. I feel as if a human resources job would best suit me given my training but i am open to all positions! I am always willing to learn and grow within a company and have the mindset to get me to where i want to be, i feel like i would be a good fit for this position.
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- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Mentored team members in mastering sales techniques to consistently exceed objectives.
- Sold various products by explaining unique features and educating customers on proper application.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recommended merchandise to customers based on needs and preferences.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Stayed up to date on store promotions, payment policies and security practices.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Educated customers on product and service offerings.
- Used company tracking system to locate and pick merchandise to fulfill daily customer orders.
- Assembled products from raw materials and completed inspections.
- Set up and operated production equipment according to daily work orders and safety procedures.
- Recognized and reported defective material and equipment.
- Inspected finished products for quality and adherence to customer specifications.
- Unloaded incoming products off trucks, moved boxes to staging area, sorted items and transported to final storage locations.
- Operated forklifts
- Crated fans already assembled.
- Was also part of the safety team, ensuring the shop floor safeness.
- Started up and shut down processing equipment.
- Reviewed account and service histories to identify trends and issues.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Documented conversations with customers to track requests, problems and solutions.
- Addressed customer service inquiries quickly and accurately.
- Processed claims
- Used several different applications on our computer systems to effectively do my job.
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Resume Overview
School Attended
- Pittsville High School
Job Titles Held:
- Sales Associate
- Crater
- Customer Service Representative
Degrees
- High School Diploma
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